Senior Auto Appraiser for Lubbock and Amarillo, TX

USAA•Lubbock Metro, TX

37d•Hybrid

About The Position

This role will work appraisals in the Lubbock and Amarillo, TX area. Candidates who are willing and able to work in Lubbock and Amarillo, TX are encouraged to apply. Within defined guidelines and framework, the Senior Auto Appraiser is responsible for the investigation, negotiation, evaluation, and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. This role is accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.

Requirements

High School Diploma or General Equivalency Diploma.
2 years of auto appraising experience.
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Nice To Haves

Active Texas or Florida All-Lines Adjusters License.
I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
Experience and ability to prepare estimates and evaluations using CCC estimating platform.
Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
Ability to deploy on CAT when needed.
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations using digital tools.
Investigates claim damages, including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.
Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
Maintains accurate and current claim file documentation throughout the claims process for complex claims.
Maintains high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines for repair in support of fast and accurate claims adjudication.
Reviews additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection.
May serve as a subject matter expert representative for disputed claims or trials.
Serves as a resource for team members on escalated issues of a routine nature.
Partners with vendors and internal business partners to facilitate highest complexity claims resolution.
May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.