Senior Auditor – Business & IT Operations

ServiceNow•San Diego, CA

16d•$94,000 - $155,100•Remote

About The Position

ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and/or regional operational and integrated audits across business operational controls, IT general controls, and application controls. The role is remote and reports to the Director, Internal Audit Management. The Senior Auditor will help develop the future of Internal Audit by creating AI-enabled tools and automations that improve how audits are performed. The role works within a close-knit team that values support, loyalty, and candid feedback. ServiceNow expects employees to be proactive, self-starting, and comfortable in a fast-paced environment. The Senior Auditor will also contribute to the evolution of Internal Audit methodology, automation, and reporting, including use of ServiceNow IRM to scale audit coverage and quality.

Requirements

Passion for Internal Audit and a strong desire to be part of the Internal Audit team.
Minimum four-year degree, or U.S. equivalent, from an accredited university.
At least five years of work experience, including three years at a public accounting firm, with experience in internal auditing, external auditing, SOX, operations, and process improvement.
Demonstrated experience auditing IT general controls, application controls, and business operational processes, including moving between technology and business-process audits within integrated engagements.
Understanding of data governance and privacy compliance, and ability to apply system architecture knowledge to reviewed processes.
Understanding of risks and controls in modern technology environments, and awareness of AI/GenAI governance and model-risk considerations.
Experience building a tool, automation, script, or AI workflow that solved a real work problem.
Hands-on experience with generative AI tools such as Claude, ChatGPT, or Copilot beyond basic chat, including custom prompts, agents, or automated workflows.
Good understanding of business and operations, with strong analytical and project management skills.
Proficiency in Excel and process mapping tools.
Strong critical-thinking and analytical skills, including the ability to conduct root cause analysis.
Excellent verbal, written, and presentation skills.
Ability to work independently and as a team member.
Ability to manage multiple tasks concurrently and effectively with minimal oversight.

Nice To Haves

Degree in Management Information Systems, Finance, or Accounting.
Experience at a Big 4 or national consulting firm.
Hands-on experience with data analytics tools such as Power BI.
Experience with SAP.
Familiarity with the ServiceNow platform, including IRM modules.
At least one of the following certifications: CISA, CISM, CIA, or CPA.
Exposure to a high-growth and/or rapidly changing technology enterprise.

Responsibilities

Support planning and scoping of operational and integrated audits across business and IT operations, and complete assignments efficiently and on time.
Conduct walkthroughs, evaluate process design, and test controls across business processes and IT systems; produce quality audit work papers that support audit observations.
Identify manual or repetitive audit-lifecycle tasks and build AI-enabled solutions, such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting.
Use data analytics and AI to test full populations where possible, identify control gaps, quantify risk exposure, and provide data-driven insights to management.
Document and share developed solutions for team reuse and help shape Internal Audit’s AI playbook.
Help produce high-quality Internal Audit reports by drafting audit issues and developing valid conclusions that support process and internal control improvements, while considering implementation requirements, cost, and stakeholder feedback.
Communicate audit status, escalations, issues, and reporting matters to audit leads in a timely and effective manner.
Follow up with management on action tracking for Audit Committee reporting.
Participate in major business initiatives and advise and assist the business on key risks, the control environment, and change initiatives.
Contribute to the development of Internal Audit methodology, automation, and reporting, including ServiceNow IRM.
Engage internal stakeholders, build working relationships with key stakeholders, and represent the Internal Audit function.