Senior Auditor – Business & IT Operations

ServiceNow•Orlando, FL

16d•Remote

About The Position

ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and/or regional operational and integrated audits across business operational controls, IT general controls, and application controls. This remote position reports to the Director, Internal Audit Management. The role also contributes to the development of AI-enabled tools and automations that improve how audits are conducted. The Senior Auditor will work in a close-knit team environment and is expected to be proactive, self-starting, and effective in a fast-paced setting. The position involves supporting business initiatives, advising stakeholders on risks and controls, and helping evolve Internal Audit methodology, automation, and reporting, including through ServiceNow IRM.

Requirements

Minimum four-year degree (or U.S. equivalent) from an accredited university; a degree in Management Information Systems, Finance, or Accounting is strongly preferred.
Minimum five years of work experience, including three years at a public accounting firm; experience in internal auditing, external auditing, SOX, operations, and process improvement.
Experience auditing IT general controls, application controls, and business operational processes, including integrated engagements spanning technology and business-process audits.
Understanding of data governance and privacy compliance, and ability to apply system architecture knowledge to reviewed processes.
Understanding of risks and controls in modern technology environments; awareness of AI/GenAI governance and model risk considerations.
Demonstrated experience building a tool, automation, script, or AI workflow that solved a work-related problem.
Hands-on experience with generative AI tools such as Claude, ChatGPT, or Copilot beyond basic chat, including custom prompts, agents, or automated workflows.
Good understanding of business and operations, with strong analytical and project-management skills.
Proficiency in Excel and process-mapping tools; hands-on experience with data analytics tools such as Power BI.
Strong critical-thinking and analytical skills, including ability to identify issues and conduct root-cause analysis.
Excellent verbal, written, and presentation skills.
Ability to work independently and as a team member.
Ability to manage multiple tasks concurrently, efficiently, and effectively with minimal oversight.
Passion for Internal Audit and desire to contribute to a strong Internal Audit team.

Nice To Haves

Management Information Systems, Finance, or Accounting degree.
Experience at a Big 4 or national consulting firm.
Experience with SAP.
Familiarity with the ServiceNow platform, including IRM modules.
At least one of the following certifications: CISA, CISM, CIA, or CPA.
Exposure to a high-growth and/or rapidly changing technology enterprise.

Responsibilities

Support planning and scoping of operational and integrated audits across business and IT operations, and complete assignments efficiently and on time.
Conduct walkthroughs, evaluate process design, and test controls across business processes and IT systems; prepare quality work papers that substantiate audit observations.
Identify repetitive audit-lifecycle tasks and build AI-enabled solutions, such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting.
Use data analytics and AI to test full populations where possible, identify control gaps, quantify risk exposure, and provide data-driven insights to management.
Document and share reusable solutions and help shape Internal Audit’s AI playbook.
Draft audit issues and develop valid conclusions for high-quality Internal Audit reports, considering process and control improvements, implementation requirements, cost, and stakeholder feedback.
Communicate audit status, escalations, issues, and reporting matters to audit leads in a timely and effective manner.
Follow up with management on action items for Audit Committee reporting.
Participate in major business initiatives and proactively advise and assist the business on key risks, the control environment, and change initiatives.
Contribute to the evolution of Internal Audit methodology, automation, and reporting, including use of ServiceNow IRM to scale audit coverage and quality.
Engage internal stakeholders, build working relationships, and represent the Internal Audit function.