Alternative Investment-Transfer Agency, Senior Associate

State Street•Toronto, ON

About The Position

This role is responsible for the oversight of the Transfer Agency client service team, management of client relationships, and acting as a point of escalation for the team on technical issues. The Senior Associate will ensure policies and procedures are followed and best practices are applied, while continuously seeking enhancements for greater efficiency and productivity. Additional responsibilities include supporting business growth through onboarding new clients and fostering a continuous learning environment to engage, develop, and retain employees.

Requirements

Good working knowledge (2+ years) of AML and regulations impacting the industry
Knowledge of Transfer Agency policies and procedures
Bachelor’s degree in Finance and/or Business related area or relevant working experience (2+ years of experience)
4+ years Fund Administration experience
2+ years people management experience
Experience managing client relationships
Proficient in Microsoft Office applications, in particular Excel

Nice To Haves

Knowledge of the use of ISS (AIS’s Enterprise wide Investor Services System)
Hedge fund of Transfer Agency Experience
Knowledge of Private Equity (P/E) funds

Responsibilities

Provide oversight of the Transfer Agency team, managing key priorities on a daily basis, planning team work, and managing team resources including recruitment of new staff.
Responsible for the effective management of the team and all associated HR Policies, performance and career developments.
Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction and act as point of contact for client escalation.
Responsible for the final sign off on internal (e.g. NAV), client and investor reporting to ensure all fund activity is recorded accurately and in line with agreed Policies and Procedures. Including taking full ownership on daily, cash and trade reconciliations.
Proactively identify gaps in internal key controls and work with wider TA manager/director group to close gaps, while promoting a risk awareness culture within the team to drive the zero error policy.
Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training for Senior Associates.