Senior Associate - Warehouse (MX)

LGLNA•Irving, TX

1d•Onsite

About The Position

The Senior Associate oversees daily warehouse execution across inbound, outbound, inventory, and returns/RMA at LOTTE Global Logistics’ Dallas MX operation in Irving, Texas. The operation supports Samsung GPCA MX mobile service-parts warehousing, including receiving and put-away, inventory control, fulfillment and shipping, returns and claims, high-value and QR/IMEI-controlled product handling, and battery-related materials. Warehouse transactions are performed in the customer’s SAP-based SWP/WMS and interfaced with the customer’s N-ERP through EDI. Reporting directly to the Center Manager, the Senior Associate serves as the manager’s designee and process point of contact across warehouse functions. The role provides hands-on operational leadership, ensures SOP compliance, manages exceptions and holds, supports reporting and cross-functional coverage, and is accountable for end-to-end transaction accuracy, including confirming that transactions are correctly posted in SWP/WMS and confirmed in N-ERP. The position is full-time and on-site, with schedule flexibility based on operational and customer needs. Limited travel may be required.

Requirements

Warehouse or distribution experience in inbound, outbound, inventory control, service parts, electronics, 3PL, or a comparable operation.
Hands-on experience with SAP and WMS, including RF scanning, warehouse transactions, inventory and order status verification, GR/GI posting, and EDI reconciliation.
Experience using Microsoft Excel and preparing operational reports.
Strong understanding of receiving and put-away, picking, packing and shipping, inventory accuracy, cycle counting, FIFO, variance control, high-value product handling, QR/IMEI-controlled parts, returns/RMA and claims, and warehouse KPIs.
Demonstrated ability to lead and coach associates, enforce SOP compliance, escalate exceptions, and communicate clearly with customer teams and carriers.
Working knowledge of OSHA/MHE safety and physical security.
Schedule flexibility based on volume, delivery requirements, customer cutoffs, inventory activity, startup needs, and KPI expectations.
Associate or bachelor’s degree in supply chain, logistics, business, operations management, or a related field is preferred; equivalent relevant experience may be considered.

Nice To Haves

Samsung SWP/N-ERP experience.
Air-export, Dangerous Goods, and UPS WorldShip or comparable shipping-system experience.
Forklift certification or Train the Trainer experience.
Experience in a KPI-driven warehouse.
Spanish proficiency.
Korean capability.

Responsibilities

Oversee inbound operations, including ASN confirmation, shipment and material inspections, counts, system arrival and unloading status, material verification, T/O creation and labeling, RF put-away, QA routing, and GR confirmation in N-ERP.
Control inbound shortage, damage, and overage exceptions using POD/DIR documentation, BLK holds, and SEA direction before release.
Oversee outbound operations, including DO receipt, QR-variant checks, shipment and wave creation, label printing, RF picking with QR/IMEI scanning, packing verification, H/U assignment, and lane sorting.
Ensure shipping documentation is complete, including IHSR, BOL, UPS labels, and international or dangerous-goods documents; verify loading with SEA Security, post GI, update VT06 shipment status, confirm GI in N-ERP, and meet customer cutoffs and urgent-order requirements.
Own the daily cycle-count process, including proposal and location selection, counter assignment, count-list printing, RF counts, result review, recounts, variance research, and Cycle Count Report submission to SEA.
Track PUMI approval and post 701/702 stock adjustments only after approval, confirming that WMS and N-ERP records agree.
Maintain location accuracy, FIFO and aging practices, physical inventory, high-value controls, and battery-storage discipline.
Verify returned items against RMAs; post GR RMA and return receiving, label and put away material to the correct UNS/BLK status, close RMAs, and confirm EDI updates to N-ERP.
Support Wrong Parts, IQA/defective, and DIT claims with OMG/SEA, and maintain the weekly non-DO defective log for SEA.
Coordinate daily work with the Center Manager and operating teams; direct workflow priorities, labor and MHE coordination, shift handoffs, productivity tracking, and cross-training.
Coach associates on SOP work sequences, ensure only trained and authorized personnel perform system steps, and coordinate system access and training readiness.
Use SAP and WMS, RF scanning, shipping systems, and Microsoft Excel for transactions, inventory movements, status verification, exception tracking, and operational reporting.
Maintain safety, physical security, 6S, and audit readiness; review and retain required records, including BOL/POD, DIR, IHSR, labels, and approval/EDI evidence.
Verify daily that physical and system status agree for every GR, GI, stock adjustment, and RMA closure; verify EDI transfers to N-ERP, follow up on failed or open transactions, and ensure exceptions have an approved resolution or documented hold.
Perform other related duties and ad-hoc projects as assigned by leadership.