Senior Associate, Vendor Manager - FAST Bank Operations (Hybrid)

Capital One•McLean, VA

2d•Hybrid

About The Position

As a Vendor Manager in Retail Bank, this associate will be responsible for a variety of tasks including managing external vendor relationships, including escalating urgent issues and handling ServiceNow tickets. Key responsibilities also include ensuring compliance with corporate policies by developing and maintaining documented procedures, and reviewing vendor invoices for accuracy against the budget. The team seeks to optimize vendor resources and operations to mitigate risk and reduce costs. They drive value and efficiency by enhancing well managed processes while providing exceptional experiences for our customers and associates.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 3 years of Process Improvement or Project Management experience
At least 1 years of experience using Google Suite or Microsoft Office

Nice To Haves

Bachelor’s Degree or military experience
At least 4 years of Process Improvement or Project Management Experience
At least 2 year experience working in Jira, Confluence, Google Suite, or Google Data Studio
PMP, BPM, Lean, Agile or Six Sigma certification

Responsibilities

Develop, maintain, and align documented procedures with corporate policies.
Analyze and optimize operational procedures for quality and efficiency.
Lead moderate to large projects, securing approvals, providing strategic direction, ensuring timely/on-budget delivery, and overseeing documentation/risk mitigation.
Collaborate with stakeholders to align project delivery with business objectives.
Create and manage tailored process communications, including executive updates, and maintain formal process/project oversight documents.
Serve as the primary point of contact for frontline equipment (e.g., Ricoh Printers) and guide business divisions.
Manage vendor relationships at branch/café locations, ensuring efficient onsite services and coordinating equipment logistics (installation/removal).
Optimize vendor spend, manage contracts/invoices, and oversee equipment inventory.
Drive simplification in supply ordering, vendor performance, and capabilities.
Manage the Coupa catalog, monitor budget, and optimize vendor resources/operations to mitigate risk and reduce costs.
Provide branch support, including escalation for vendor issues, supply ordering, and branch consolidation support.
Identify and implement process improvements through cross-team collaboration.
Collect and analyze data to ensure frontline device efficiency.
Drive value and efficiency by enhancing well-managed processes while ensuring excellent customer and associate experiences.
Support frontline operations and ensure well-managed process execution meets internal/external needs.
Create and obtain approval for the yearly vendor budget.