Senior Associate, UW Automation Enablement

New York Life•New York, NY

10h•Remote

About The Position

The Senior Associate, UW Automation Enablement supports enterprise underwriting modernization by enabling and underwriting automation performance monitoring. This role independently manages monitoring and insight generation activities, synthesizes data across multiple sources, and identifies opportunities to improve automation outcomes. The individual partners across underwriting, product, data science, and operations to deliver actionable insights, support rule and model enhancements, and strengthen end-to-end underwriting performance.

Requirements

5-10 years of life insurance underwriting experience, with strong knowledge of risk assessment and decision frameworks
Experience driving process automation with rules engines, predictive models, or decision platforms
Bachelor’s degree (or equivalent professional experience)
Strong analytical skills with the ability to interpret complex datasets and identify trends and insights
Strong written and verbal communication skills, with the ability to effectively communicate across technical and non-technical audiences
Proven ability to work effectively in a matrixed, cross-functional environment and influence without direct authority

Nice To Haves

Industry designations such as FLMI, FALU, or equivalent
Experience working in Agile or product-based delivery environments
Experience partnering closely with data science and actuarial teams
Experience with data analysis and visualization tools (e.g., SQL, Excel, Tableau, Power BI, or similar)

Responsibilities

Independently monitor UW automation performance across products, cohorts, and distribution channels to identify trends, leakage, and friction points
Analyze underwriting automation performance, including rules and models, to assess alignment between intended design and observed outcomes
Generate actionable insights and recommendations to improve automation rates, case flow efficiency, and underwriting outcomes
Own development and enhancement of underwriting rules by contributing business, risk, and operational insights
Partner with underwriting, actuarial, and data science teams to support testing, validation, and implementation of automation solutions
Collaborate with Production Support to investigate and resolve issues impacting underwriting automation, including recurring defects and workflow disruptions
Facilitate cross-functional alignment by translating complex data into clear, audience-appropriate insights
Develop and maintain consistent reporting, dashboards, and documentation to support monitoring and governance routines
Lead working sessions and forums to support development continuous improvement solutions within our automated underwriting workflow