Customer Enablement Associate

McGraw Hill LLC.

6h•$37,000 - $41,000•Remote

About The Position

The Higher Ed team at McGraw Hill focuses on building meaningful relationships with educators and learners, offering the opportunity to impact lives across the country. The Customer Enablement Associate will support sales territories where a Learning Technology Representative or Customer Success Representative is not present. This role requires an organized, detail-oriented individual with strong written and verbal communication skills. It is highly collaborative, involving cross-functional work across regional teams, and emphasizes a positive approach to problem-solving and teamwork. This is a remote position open to applicants residing permanently within the United States and works a set weekly schedule.

Requirements

Excellent problem-solving skills with a customer-centric focus and natural bias for teamwork
Ability to think independently and work with speed and accuracy to deliver results
Excellent organizational skills with attention to detail and superior communication skills
Proficiency with the Microsoft Office suite, other technology, and the web
CRM experience
The ability to learn, understand and execute with autonomy

Nice To Haves

Bachelor’s Degree

Responsibilities

Service and support sales territories with digital account creation and sample copies
Access Instructor resources, packages and pricing
Create book builds, booklists, inclusive access support, track shipments, check stock levels and SFDC maintenance
Resolve bookstore and Instructor problems
Facilitate resolution of technical problems through CXG
Resolve student access code problems
Offer Instructors product recommendations, to support their course needs
Collaborate with District Managers and Specialists on coverage of sales territory