Customer Enablement Intern

Daxko

About The Position

At Daxko, the Customer Enablement Intern will play a hands-on role in shaping how customers and teams learn, understand, and get the most from their products. This is a collaborative, project-based internship where you will work across teams to turn complex information into simple, helpful resources. You will also explore how AI can enhance content creation and help scale knowledge more effectively. If you enjoy writing, organizing information, and improving how people learn, this is a great opportunity to build meaningful, real-world experience. The intern will report to the Senior Content Manager and partner closely with teams across Product, Support, and Customer Success.

Requirements

Strong written and verbal communication skills
A sharp eye for detail, especially when editing and proofreading
The ability to break down complex or technical topics into clear, user-friendly language
Strong organization and time management skills, with the ability to manage multiple projects
Curiosity and a problem-solving mindset
Comfort working independently and collaborating with a team
Interest in using AI tools to create and improve content
Familiarity with Microsoft Office or similar tools
Currently enrolled in an undergraduate or graduate program (Business, Communications, Marketing, Information Systems, or a related field preferred)
Interest in content creation, knowledge management, or customer experience

Nice To Haves

Experience with documentation or knowledge base tools like Confluence, Zendesk, or Notion
Exposure to SaaS products or technical environments
Interest in video content creation or scripting

Responsibilities

Connect with internal teams to learn how our products work and how customers use them in real scenarios
Turn conversations and raw information into clear, structured content like help articles, FAQs, and internal guides
Use AI tools to streamline content creation and improve how we document knowledge
Refresh and improve existing documentation to make it more helpful, consistent, and aligned with Daxko’s voice
Review content for clarity, accuracy, and ease of use
Create video outlines and scripts to support visual learning experiences
Analyze support trends and customer questions to identify where better content can make the biggest impact
Help prioritize content updates based on customer needs and business goals
Build a foundational understanding of our products and the customer journey
Contribute to additional content and enablement projects as needed