Senior Associate, Ultimate Rewards Product Marketing Strategy

JPMorgan Chase & Co.•Wilmington, DE

3h•Onsite

About The Position

As a Senior Associate in Ultimate Rewards, you will be joining a high visibility strategy team, supporting partnerships within the Ultimate Rewards redemption programs. You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

Requirements

3+ years of experience in program management, partner management, product operations, marketing, or business strategy (financial services/loyalty/payments experience a plus).
Demonstrated ability to manage cross-functional initiatives with multiple stakeholders and dependencies.
Experience supporting partner or stakeholder management routines (operating cadence, business reviews, action tracking, issue escalation/resolution).
Strong analytical skills.
Strong written and verbal communication skills.

Nice To Haves

Financial services, loyalty, or payments experience.

Responsibilities

Support day-to-day business management for a portfolio of Ultimate Rewards redemption capabilities, balancing partner coordination, customer experience, engagement, and financial outcomes.
Coordinate internal stakeholders across Product, Marketing, Operations, Finance, Legal/Compliance/Risk, and Analytics to align on goals, prioritize initiatives, and facilitate timely decisions (including executive-ready updates as needed).
Support external partner relationship management (where applicable), including operating cadence, business reviews, growth initiatives, and issue resolution; coordinate follow-ups to help ensure contractual obligations are met.
Support program economics and performance tracking: monitor run-rate, unit economics, and KPIs; identify cost optimization opportunities; partner with Finance on forecasting and benefits tracking.
Coordinate operational readiness for launches and changes (processes, servicing impacts, controls, monitoring, incident/defect triage) to support a strong end-to-end customer and operations experience.
Support a strong risk and compliance posture by partnering with controls functions on governance routines, approvals, documentation, audit readiness, and issue management.