Senior Associate, Travel Expense & Implementation Consultant

JPMorgan Chase & Co.•Town of Greece, NY

5d•$65,600 - $119,500•Hybrid

About The Position

Join a dynamic team at the forefront of payment, expense, and invoice innovation. At Chase Travel Consulting Services, we empower our clients with strategic solutions and ongoing support, helping them optimize their financial operations and achieve their business goals. If you are ambitious and resourceful, this is your opportunity to make a meaningful impact. As a Senior Consultant within Chase Travel Consulting Services, you will serve as a trusted advisor to Chase Travel's premier clients, leading Concur Expense and Invoice implementations and helping organizations modernize their travel and expense programs. You will guide clients through the full implementation lifecycle, including process assessment, requirements gathering, solution design, configuration, testing, deployment, training, and post-go-live support. Working closely with client stakeholders and implementation teams, you will leverage your Concur expertise to deliver scalable solutions, drive user adoption, optimize business processes, and support successful organizational change. Established as TCG Consulting, Chase Travel Consulting Services offers a suite of flexible services to bring organization’s travel program to the next level. Our decades of experience combined with our patented TCO-TMPE® approach enable organizations to achieve scalable alignment to broader company goals. Operationally, the Total Cost of Ownership for Travel, Meetings, Payment & Expense approach enables increased spend under management, capturing all sources of program cost and yielding scalable savings and revenue opportunities.

Requirements

Bachelor's degree (or higher degree) required with emphasis on financial analysis, accounting, computer science, business analysis or similar field or equivalent work experience
Demonstrated experience leading or supporting Concur implementations, with additional experience in expense processing, accounts payable, consulting, or other Expense Management Systems (EMS) such as Emburse, Brex, Ramp, Navan, Coupa, Workday, or Oracle.
Project Management experience specifically on implementation teams
Proven track record of delivering results and practical project management techniques
Working knowledge of various expense management systems (Concur, Emburse, Brex, Ramp, Navan, Coupa, Workday, Oracle)
Working knowledge of various invoice management systems (Ariba, Concur, Emburse, Coupa)
Well organized, highly motivated, process driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environment
Ability to work independently, capable of handling multiple projects, and deadlines simultaneously
Strong interpersonal, customer service, and written and verbal communication skills
Effective and efficient skills using Microsoft Office tools especially Word, Excel, PowerPoint
Proficiency and experience reviewing, analyzing, and reconciling data with a strong attention to detail

Nice To Haves

Successfully manage competing priorities and expectations
Ability to quickly adapt to changing ideas and priorities
Strong self-direction in managing day-to-day priorities and assisting Associates in required daily tasks
Strong sense of project ownership and time management
Able to multi-task as needed to meet daily work and project deadline
Able to reach beyond internal networks to expand and leverage industry data and insights
Flexible work environment to adapt to global client requirements

Responsibilities

Collaborate with clients & other departments to craft domestic or global functional design requirements and translate these into application solutions
Translate and communicate client technical product needs to internal and external partners
Advise clients on best practices and industry standards. Ability to “sell” clients on best practice standards during design phases
Evaluate client business processes to determine ideal services and/or support required
Recognize business process inefficiencies and provide recommendations for improvements
Assist client with communication plans and training materials
Conduct and validate process and needs assessments to perform tailored and effective product demonstrations either remotely or on-site at a prospect’s location
Configure new software implementations or optimization changes
Assist with responses to requests for proposals (RFP’s)
Travel onsite to clients as requested