Senior Associate, Training

Housecall Pro

3d•$74,000 - $78,000•Remote

About The Position

As a Senior Associate, Training, you are responsible for not only facilitating training, but also developing training for our teams. You are a top performer in your current role. You are a great communicator who is comfortable taking on complex projects while working independently. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You think creatively to build and improve upon processes and think your way through obstacles and challenges in order to come up with solutions. You’re curious, hard working, and willing to go the extra mile to get the job done the right way every time. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

2+ years of experience in training, facilitation, or employee development
Experience with training tools and platforms (i.e., Learning Management Systems, Zoom, PowerPoint)
Bachelor’s degree in Education, Human Resources, or equivalent work experience
Proven ability to deliver engaging and effective training sessions

Nice To Haves

Ability to learn, adapt, and change direction quickly
Ability to take feedback and immediately apply it
Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
Analytical problem-solver who takes a self-driven approach to solving problems they encounter
Manages and delivers upon multiple priorities, timelines, and deadlines
Excellent reading/writing comprehension, presentation, and facilitation skills
Ability to stay motivated, patient, and consistent for extended periods
Strong attention to detail

Responsibilities

Facilitate training for employees across the business
Collect and analyze survey and effectiveness data
Work cross-collaboratively with team members and leadership across the organization
Execute administrative tasks, scheduling, and orchestrating training across the organization
Identify training needs and schedule appropriate training sessions for employees
Design and develop training materials
Collaborate with management to continuously maintain and develop training curriculum to improve and evolve our programs as we grow and scale the business
Lead proactive, transparent discussions and collaborate with stakeholders when the performance of a rep deviates from expectations
Additional duties and tasks may be assigned as the Enablement Department scales and evolves