Senior Associate, Commercial Training & Enablement

athenahealth • Boston, MA

4d • $71,000 - $121,000 • Hybrid

About The Position

The Senior Associate, Inside Sales Training & Enablement plays a critical role in driving seller readiness and skill development across the Inside Sales organization. This role is responsible for the end-to-end ownership and execution of the Quest to SGS upskilling program, ensuring representatives build the capabilities required to progress and perform at a high level. In addition, this individual will support onboarding and in-role development by partnering with Commercial Strategy & Operations Enablement (CSOE) to deliver Inside Sales Camp and reinforce core selling behaviors. This role will also include facilitating skill-based sessions, supporting pitch and demo readiness through teachbacks and certifications, and providing direct feedback to sellers in live and simulated environments. This is a highly execution-focused, rep-facing role designed to strengthen selling behaviors, build confidence, and improve performance in critical selling moments.

Requirements

• Bachelor’s degree required
• 2–4+ years of experience in Inside Sales, Sales Enablement, Sales Training, or a related field
• Direct experience working in or closely supporting Inside Sales teams strongly preferred
• Experience facilitating training sessions, workshops, or coaching conversations preferred
• Strong understanding of Inside Sales fundamentals, including discovery, messaging, objection handling, and pipeline development
• Ability to deliver clear, direct, and actionable feedback to sales reps
• Confidence facilitating live sessions, role plays, and certification exercises
• Strong communication and interpersonal skills; comfortable working directly with frontline sellers and providing actionable feedback
• High level of organization and ability to manage multiple programs simultaneously
• Collaborative mindset with the ability to partner across Commercial Enablement, CSOE, and Sales Leadership
• Data-oriented mindset with the ability to track program effectiveness and identify improvement opportunities
• Passion for helping sellers improve performance and build confidence in their roles

Responsibilities

• Own and execute the Quest to SGS upskilling program end-to-end, including facilitation, curriculum updates, assessments, and certification standards
• Continuously refine program content to align with evolving sales priorities, methodology, and performance expectations
• Track and report on program effectiveness, including progression, certification outcomes, and skill development trends
• Partner with Inside Sales leadership to ensure alignment on readiness expectations and progression criteria
• Identify skill gaps within SGS cohorts and incorporate targeted improvements into program delivery
• Partner with CSOE to co-deliver the Inside Sales Camp onboarding program for new hires
• Facilitate onboarding sessions focused on core selling skills (e.g., discovery, messaging, objection handling) and how to position athena’s products and solutions in market
• Reinforce application of selling behaviors through role plays, practice scenarios, and live feedback
• Support new hire readiness by helping sellers build confidence in early-stage conversations
• Provide feedback to CSOE, enablement, and sales leadership on onboarding effectiveness and opportunities for improvement
• Support pitch and demo readiness programs through facilitation of teachbacks, mock scenarios, and certification sessions
• Provide direct, actionable feedback to reps on presentation skills, messaging, discovery, and objection handling
• Partner with lead trainers to reinforce core selling behaviors in live and simulated environments
• Help execute structured certification programs tied to key selling milestones and role progression
• Support transition from onboarding to in-role performance by reinforcing skills introduced during Inside Sales Camp
• Support scheduling, coordination, and logistics for enablement programs
• Track participation, completion, and certification data across programs
• Partner with CSOE to ensure alignment between onboarding content, tools training, and skill-based enablement materials
• Provide reporting and insights to support program evaluation and continuous improvement
• Use available AI tools (e.g., call analysis, content generation, or learning platforms) to enhance training delivery, analyze seller performance, and continuously improve program effectiveness

Benefits

• health and financial benefits
• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces
• flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior