Senior Associate Technical Account Manager
About The Position
The core of Publica’s platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to maximize their revenue for CTV ad breaks. By running a unified auction between 50+ Sell Side Platforms (SSPs) and publisher-owned direct sales, we ensure our clients get the most out of their inventory. Publica drives additional value using AI-based creative enrichment, inventory pricing tools, and contextual management solutions. Publica provides best-in-class monetization for publishers without compromising brand safety or user experience. Publica is looking for a Senior Associate Technical Account Manager to act as a primary technical expert and operational consultant for our system. In this role, you will assist our clients in leveraging our product to its fullest potential, assist them in troubleshooting unexpected behavior, and serve as the liaison between our end-users and our internal product and engineering teams. The ideal candidate has programmatic advertising experience, an understanding of the CTV ecosystem, and a knack for explaining complex technical concepts to both technical and non-technical audiences.
Requirements
- A proven track record of proactive problem-solving and an analytical mindset.
- Demonstrated experience in a client-facing technical role.
- Strong communication skills, with a proven ability to translate and explain complex technical concepts to a variety of technical and non-technical stakeholders.
- Proficiency in SQL for data investigation with experience using tools like MySQL, Amazon Athena, or Databricks.
- Competence using Excel for data manipulation, visualization, and client reporting.
- Ability to author clear technical documentation that empowers clients to self-serve.
Nice To Haves
- Preferred background in programmatic advertising technology (e.g., OpenRTB, server-side ad insertion, video/display ad serving).
Responsibilities
- Assist clients in leveraging our product to its fullest potential
- Assist them in troubleshooting unexpected behavior
- Serve as the liaison between our end-users and our internal product and engineering teams
Benefits
- paid time off
- health insurance (medical, dental, vision) as well as PPO, HSA and FSA options
- 401k with employer matching contributions
- eligible for an annual bonus and/or other incentive plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
