Senior Associate System Engineer
About The Position
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will provide consulting, implementation, and upgrade services to clients worldwide for CareAware and Fetalink medical device connectivity products. The work includes integrated deployments of hardware and software, along with clinical workflow consulting. You will collaborate with clients on CareAware platform upgrades and migrations in a range of clinical settings, including integrations involving lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through project events, testing calls, status meetings, and conversion support; follow implementation and upgrade best practices; troubleshoot device integration; and assess and mitigate risks in partnership with engagement management.
Requirements
- At least 4 years of combined higher education and related work experience.
- A bachelor's degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant equivalent work experience.
Nice To Haves
- Experience working with Cerner Millennium.
- Experience working with CareAware iBus.
- Experience working with Linux operating systems.
- Experience with inbound and outbound HL7 messaging.
- Technical troubleshooting and problem-solving experience.
- Experience or interest in medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers.
- Understanding of basic networking principles.
- Strong oral and written communication skills, including comfort interacting with clinical, IT, and biomedical equipment staff up to the mid-manager level.
- Ability to adapt to a fast-paced or changing environment.
Responsibilities
- Consult with clients on technical design decisions.
- Conduct remote technical training for client resources, including Clinical Informatics, IT, Lab Analysts, and Biomed.
- Follow established processes, methodologies, best practices, and documentation standards for technical implementations.
- Advise clients on deployment strategies, including design impacts.
- Provide client support outside standard business hours as needed.
- Establish and maintain client relationships and satisfaction, including planning across multiple clients.
- Manage multiple work assignments to meet utilization targets.
- Develop knowledge of CareAware and Fetalink products and services.
- Consult with clients and internal teams on deployments of hardware, software, and services.
- Consult with third-party vendors and partners.
- Complete hardware and software installations for clients.
- Support client software functionality.
- Troubleshoot and resolve technical issues, escalating as appropriate.
- Work additional or irregular hours as needed and allowed by local regulations.
- Follow corporate and organizational security policies and procedures, safeguard corporate and client assets, and take appropriate action to prevent and report security compromises.
- Perform other responsibilities as assigned.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and AD&D.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care flexible spending accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off, including flexible vacation for eligible salaried employees and accrued vacation for other eligible employees.
- 11 paid holidays.
- 72 hours of paid sick leave upon hire, refreshed each calendar year, with unused balance carrying over up to a 112-hour cap.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance.
- May be eligible for bonus and equity.
- Competitive benefits supporting medical, life insurance, and retirement options.
- Volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
