Senior Associate, School Operations

Success Academy Charter Schools•New York, NY

8d•Hybrid

About The Position

The Senior Associate, School Operations, is an experienced professional who drives systems and continuous improvement across Success Academy’s network of public charter schools. Reporting directly to the Leader of School Operations Process Improvement, this role manages the development, execution, and ongoing improvement of operational programs and policies that support quality and consistency across schools. The role translates strategic operational priorities into clear and consistently executed standard work for school-based operations teams. Its areas of impact include school safety, quality assurance, technology integration, and financial compliance. The position requires specialized program-management skills, strong attention to detail, independent work, and the ability to succeed in a fast-paced, high-volume environment. This is a hybrid position based in the NYC Financial District office, with on-site work Tuesday through Thursday and remote work Monday and Friday. Compensation is $68,000. The position is not bonus eligible.

Requirements

At least 2–3 years of professional experience in project or program management, operations, or a related highly analytical role.
Ability to manage complex, multi-stakeholder projects from concept to launch, meet deadlines, and deliver high-quality outcomes.
Expert-level attention to detail and organizational skills, particularly in developing clear standard work, policies, and system documentation.
Strong analytical and data-driven problem-solving skills, including comfort with compliance data, performance metrics, and system usage reports.
Exceptional written and verbal communication skills, including the ability to communicate technical, policy, and compliance changes to diverse audiences.
Ability to work independently with minimal guidance and manage multiple competing priorities.
Proficiency with project management and data analysis tools such as Trello, Salesforce, and Excel or Google Sheets.

Nice To Haves

Experience in an education or high-growth environment.

Responsibilities

Lead end-to-end management of critical network-wide operations programs.
Develop, maintain, and distribute core operational standard work and playbooks.
Manage operational deliverables communicated to schools through Trello, ensuring clear guidance, timely publication, and follow-up on completion rates.
Partner with the Technology team, including CX Tech and SIS, to support network-wide rollouts of operational technology enhancements.
Design and document system improvements that streamline and automate school-based processes and reduce administrative burden.
Lead cross-functional initiatives to codify and clarify network policies with operational implications.
Analyze and report on school compliance and performance against operational metrics.
Represent Operations as a point of contact in cross-functional meetings and ensure operational systems align with network partners’ requirements.
Collect, analyze, and report data on key performance indicators and quality metrics.
Prepare and present executive memos and resources summarizing program results, trends, and next steps for school leadership and network partners.

Benefits

Medical, dental, and vision coverage beginning on the first day; Success Academy covers 82% of its core medical plan.
Free One Medical membership and confidential mental health support through EAP/Talkspace.
403(b) retirement plan with a 3% employer match.
Up to $2,400 per year in employer HSA contributions.
Employer-paid life and disability insurance.
Public Service Loan Forgiveness eligibility.
Generous paid time off and paid holidays.
Paid parental leave.
$50 per month cellphone stipend.
Pre-tax commuter benefits.
Backup family care.
Performance-based earning incentives.
Opportunities for professional growth.