Senior Associate- Rewards Product

JPMorganChase • Wilmington, NC

4d

About The Position

Help shape the tools that enable great customer outcomes. In this role, you will translate real servicing needs into product improvements that simplify work, increase consistency, and strengthen the overall experience. You will partner across business, operations, design, and technology to prioritize the highest-impact opportunities. If you thrive in a collaborative, delivery-focused environment, this role offers the chance to drive measurable change.

Requirements

• 3+ years of product management experience delivering software or platform capabilities
• Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria
• Experience working in Agile delivery environments and participating in standard Agile ceremonies
• Experience partnering with technology teams to define requirements and support delivery execution
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders
• Experience analyzing operational or customer workflows to identify improvement opportunities

Nice To Haves

• Experience supporting servicing, contact center, or operations-facing platforms and workflows
• Experience working with product roadmaps, delivery planning, and dependency management across teams
• Experience defining success metrics and supporting post-launch measurement and continuous improvement
• Familiarity with service design concepts, journey mapping, or workflow optimization

Responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
• Maintain and manage work items in Jira throughout the product development lifecycle
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
• Partner with design and technology teams to support discovery, solution definition, and delivery planning
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities
• Drive delivery from discovery through implementation, launch, and post-launch measurement
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
• Manage dependencies across teams and coordinate delivery expectations across partners

Benefits

• We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed