Senior Associate, QA Automation, Marketing Technology Operations

DoorDash • San Francisco, NY

1d • Remote

About The Position

DoorDash's MarTech Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Senior Associate focused on QA Automation, you'll own the quality backbone for how we build, test, and ship marketing campaigns across DoorDash audiences. About the Role You'll lead the expansion of our QA automation tooling, drive the shift from manual QA to automated QA workflows, help automate the ship review process, and scale multivariate QA and sample testing practices across every audience we serve. This is a highly cross-functional, builder-oriented role for someone who wants to own a strategic quality function end-to-end.

Requirements

• 3+ years of experience in marketing technology, quality assurance, marketing operations, program management, or a similar operational role at a technology company
• Experience with QA processes for marketing campaigns (peer review, ship review, sample/multivariate testing) or software QA automation
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, or similar) preferred
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track quality metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical QA processes into plain language for marketing practitioners
• Detail-oriented with a high bar for quality; you notice what's missing before others do

Nice To Haves

• Experience building or scaling QA automation tools or frameworks
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
• Basic SQL knowledge for querying QA or usage data
• Experience writing internal documentation, training materials, or adoption playbooks

Responsibilities

• Own and expand DoorDash's QA automation toolkit for Retention Marketing campaigns
• Lead the transition from manual QA to automated QA across all audiences
• Automate and streamline the ship review process
• Design and scale Multivariate QA / Sample Testing programs across DoorDash audiences.
• Partner cross-functionally with Marketing, Engineering, and Data Science to define QA requirements and operational readiness criteria
• Track and report on QA coverage, defect rates, and campaign quality metrics
• Build documentation, SOPs, and training that help marketing teams adopt new QA tools and processes with confidence

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed