Senior Associate, Creative Automation, Marketing Technology Operations

DoorDash USA•Washington, DC

11d•$83,000 - $122,000

About The Position

Join DoorDash's MarTech Operations team as we build the quality backbone for Retention Marketing! As a Senior Associate in Martech Operations focused on Creative Automation, you are an expert in the Retention Marketing end-to-end process and the marketing platforms teammates use to deliver high-quality campaigns. You understand how marketers use our internal tools for creative creation and audience building, and understand how data feeds and dynamic content unlock relevant, timely messaging across channels. You identify friction and drive adoption of new platform capabilities. You are the day-to-day point of contact between marketing teams and the platforms they run on. You own execution for tooling scope: coordinating platform rollouts, building adoption tracking, documenting how tools work, and surfacing friction to the right owners. You move fast, bring structure to ambiguous situations, and ensure internal teams never feel like they're operating without support.

Requirements

3+ years of experience in marketing technology, product operations, marketing operations, program management, or a similar operational role at a tech company
Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar)
Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
Comfort working with data to track adoption and surface insights; experience with dashboards or basic SQL a plus
Strong written and verbal communication – able to translate technical platform changes into plain language for marketing practitioners
Detail-oriented with a high bar for operational readiness; you notice what's missing before others do

Nice To Haves

Experience at a high-growth technology company preferred
Experience writing internal documentation, training materials, or adoption playbooks
Basic SQL knowledge for querying adoption or usage data

Responsibilities

Coordinate the operational steps required to roll out new platform features or tool updates related to personalization and creative automation to internal marketing teams. Build readiness checklists, write internal launch briefs, and ensure training and documentation are in place before teams are asked to adopt something new.
Track usage metrics for the MarTech tools and capabilities your team supports. Build dashboards that surface adoption rates, error rates, and efficiency signals. Identify where adoption is lagging and bring a point of view on why.
Document existing workflows and identify friction in how internal marketing teams request, execute, and track campaigns. Support improvements to intake processes, SOPs, and escalation paths that reduce manual effort and improve turnaround times. Contribute to the operational documentation and process standards that enable consistent, scalable execution across the team.
Act as a coordination point between internal marketing teams and MarTech platform owners. Facilitate intake for tool requests and issues, triage incoming questions, and maintain the communication loops that keep both sides aligned.
Facilitate experiments that measure the business impact of new tools, workflows, and operational improvements. Partner with stakeholders to collect results, document learnings, and recommend future enhancements.
Evaluate whether new platform capabilities are ready for internal teams to use – flagging missing documentation, gaps in QA coverage, or workflow steps that haven't been defined. Advise platform and engineering teams on what needs to be resolved before broader rollout.
Gather structured feedback from internal marketing teams on the tools and workflows they use. Synthesize common themes, quantify impact, and bring prioritized insights to the MarTech product teams that can act on them.