Senior Associate, Project Manager - Commercial Digital Banking Well-Managed Team

Capital One • McLean, VA

2d • Hybrid

About The Position

The Senior Associate, Project Manager will work on Digital Banking’s Well-Managed Team, partnering with product, technology, design, enterprise, risk, compliance, and data teams to develop, deliver, and sustain the digital banking well-managed agenda. The role applies project, process, and risk management skills to support compliance with regulatory and corporate requirements and maintain a well-managed operation. This is a hybrid position, subject to Capital One’s hybrid policy and required on-site presence at the designated office location.

The role oversees project management for control-related initiatives; develops and monitors processes and controls; supports platform performance monitoring, metrics, and monthly business reviews; and coordinates associate and client experience feedback. It also supports compliance, process, risk, and regulatory reporting; documentation and standards; vendor oversight; operational monitoring and control testing; quality and remediation; and risk event management. The successful candidate will drive risk-related projects, investigate issues, recommend sustainable improvements, and communicate insights and recommendations to stakeholders.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience in project management or process management.
• At least 2 years of experience supporting platform governance, compliance activities, or operational controls for internal business platforms.
• At least 2 years of experience in risk controls or auditing.
• At least 2 years of experience working with analytical, data management, or software engineering teams.
• At least 2 years of experience with Google Suite.
• At least 1 year of experience using AI tools such as Claude or Gemini.
• Strong project and process management skills, including identifying end-to-end impacts, creating project plans, and communicating updates.
• Outstanding communication and partnership skills for interacting with stakeholders across levels to manage, inform, and influence outcomes.
• Understanding of regulatory and operational risk, process management frameworks, risk and control methodology, and control testing methodology.
• Ability to think strategically while executing with close attention to detail, build relationships, influence across functions, and use data- and technology-driven solutions to solve complex problems.

Nice To Haves

• Master’s degree in Business, Economics, Mathematics, Engineering, or an MBA.
• At least 1 year of experience in strategic planning.
• At least 3 years of financial services industry experience.
• At least 3 years of regulatory compliance or credit experience.
• At least 2 years of technology project delivery experience.
• At least 2 years of experience supporting, partnering with, or interacting with internal business clients.
• At least 1 year of experience using Snowflake or Databricks.
• At least 1 year of Jira experience.
• At least 1 year of experience leveraging SQL or Python.
• Process or project management certification, such as Scaled Agile, Lean, PMP, or Six Sigma.
• Experience with organizational agility, consulting, collaboration, and communication.

Responsibilities

• Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.
• Solve complex problems and consult on new capabilities using subject matter expertise.
• Build, enhance, and manage processes and controls for the day-to-day delivery of key functions.
• Drive implementation of preventive controls to minimize risk events and improve operational efficiency.
• Partner with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems.
• Collaborate with Product Management and Technology teams to integrate effective controls into new and existing features.
• Present insights and recommendations to influence management and identify opportunities for improvement.
• Monitor digital platform releases and business-as-usual activities, reporting to line-of-business heads and other stakeholders.
• Contribute to monitoring digital banking platform, service, and process performance against framework guidelines and established metrics.
• Establish key technical, client, and associate metrics, review them on a set cadence, and manage opportunities for improvement or escalation through closure.
• Author and coordinate the monthly development and submission of the Digital Banking Team’s Monthly Business Review.
• Co-lead data collection, leadership-team reporting, and initiative prioritization for digital platform associate and client experience feedback.
• Manage and oversee compliance, process, risk, and regulatory reporting, including controls, L1–L4 process maps, and risk findings.
• Identify and help implement process improvements and optimized workflows for platform management and maintenance, fraud, business operations, and cyber/security operations.
• Assist with creating and maintaining documentation, policies, and standards related to digital banking platforms, including IT governance, data management, project management, and release management.
• Support compliance management, risk management, regulatory agency requirements, and internal controls.
• Assist with vendor performance and portfolio management activities related to the overall framework.
• Monitor control reporting, investigate potential issues, contact partners and associates, and research root causes of system or process breakdowns.
• Identify systemic enhancements that support automation and ownership.
• Plan and execute required steps for end-to-end control testing; assess the operational and design effectiveness of automated, hybrid, and manual controls.
• Create and maintain testing support documentation, including BRDs, rationale, and finding or issue reports.
• Identify internal control weaknesses and recommend remediation to strengthen the control environment.
• Act as a Business Lead to identify, contain, and remediate risk events in accordance with the Enterprise Risk Event standard, including coordinating fixes, communicating with the Event Management team, and supporting customer recovery.
• Drive risk-related projects according to defined priorities, meeting scope, timeline, and deliverable expectations while identifying, mitigating, or escalating risks.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior