Senior Associate, Project Manager- Small Business Bank Marketing

Capital One•Richmond, VA

19h•Onsite

About The Position

As part of the Small Business Bank Marketing Team, you’ll function as a Senior Associate Marketing Project Manager, whose primary responsibility is to ensure error-free delivery of customer communications (marketing campaigns or customer servicing communications) via email and direct mail. You’ll need to foster a basic understanding of Capital One’s Small Business Bank products, features and services to help navigate the business needs as they relate to timely delivery of servicing communications or marketing campaigns. You’ll partner with other resources, including but not limited to, Business Analysts, Brand Associates, Data Analysts, Enterprise Messaging, Legal, Compliance and Risk, to ensure deliverables and timelines are met. You’ll work with talented and proactive people who will challenge you to excel and develop your project management and communications skills further.

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of Project or Process Management experience
At least 2 years of experience in copy editing, content strategy, or creative project delivery
At least 1 year of Brand experience in multi-channel communications

Nice To Haves

Bachelor’s Degree or Military experience
3+ years of Communications experience
PMP, BPM, Lean, Agile or Six Sigma certification
2+ years of Salesforce Marketing Cloud experience
2+ years of Adobe Workfront experience

Responsibilities

Work on small to medium-scale complex, cross-departmental projects that have a direct impact on Small Business Banking.
Build and edit creative assets for digital and direct mail communications for stakeholder review and approvals
Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and/or escalate as needed; while managing upstream and downstream project impacts.
Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
Partner with internal customers to provide strategic and tactical thought partnership to effectively drive project delivery
Review and edit copy to ensure it aligns with Small Business Banking brand voice, tone, legal and compliance standards
Serve as the liaison between internal stakeholders to ensure narrative consistency across email, direct mail and other digital channels.
Monitor and track campaigns throughout the creative process while providing guidance and influence as needed