Principal Associate, Project Manager- Small Business Bank Marketing

Capital One•Richmond, VA

19h

About The Position

As part of the Small Business Bank Marketing Team, you will function as a Principal Associate Marketing Project Manager, whose primary responsibility is to ensure error-free delivery of marketing campaigns or customer servicing communications via email and direct mail. You will need to gain a basic understanding of Capital One’s Small Business Bank products, features, services, etc. to help navigate the business needs as they relate to timely delivery of servicing communications or marketing campaigns. You will partner with other resources including but not limited to Business Analysts, Brand Associates, Data Analytics, PR, Legal, Compliance, Risk, etc. to ensure deliverables and timelines are met. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

Requirements

High School Diploma, GED or equivalent certification
At least 4 years of Project Management experience
At least 4 years of Email and Direct Mail execution experience in Marketing or Servicing

Nice To Haves

Bachelor’s Degree or Military experience
5+ years of Direct Marketing experience
PMP, Lean, Agile or Six Sigma certification
3+ years of Salesforce Marketing Cloud experience
3+ years of Adobe Workfront experience

Responsibilities

Work on small to medium/large-scale complex, cross-departmental projects that have a direct impact on the company.
Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
Conduct regular meetings with the project team.
Document progress and report to stakeholders on project status.
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
Forge relationships with key stakeholders to ensure delivery of commitments.
Identify ways to improve and streamline business processes.