Senior Associate Product Manager, Amex Digital Labs
About The Position
American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. We are looking for a Senior Associate Product Manager to help build Membership experiences for Amex Card Members within AI/LLM partner channels. This role will support the development of agentic experiences that help Card Members get the most out of their membership across a range of needs, such as better understanding their spending or booking their next trip through American Express. The role combines product development, analytics, and customer experience and requires developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Requirements
- Product development
- Analytics
- Customer experience
- Expertise in LLMs
- Expertise in enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions
Responsibilities
- Support the development of agentic experiences that help Card Members get the most out of their membership across a range of needs, such as better understanding their spending or booking their next trip through American Express.
- Combine product development, analytics, and customer experience.
- Develop expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
