Senior Associate Product Manager – US Card Core Platforms & Servicing

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale. We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems, including: Modernized Core Platform: Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech. Agent & Customer Assist Platform (AI & Servicing): Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies. You’ll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily. Credit Bureau Disputes: Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments. Fraud & Disputes Back Office: Help drive the core backend technology that facilitates the intake, management, and resolution of Capital One customers’ problems with their transactions. In this role you will l ead the strategy and delivery, define overarching product priorities, align on definitions of success, and partner with others across the team to ruthlessly prioritize backlog and build airtight business cases for what your team should tackle next and why, and more. As a Senior Associate PM, you will own the translation of grand business vision into flawless technical execution. Depending on the role, your day-to-day will include: Platform & Data Modernization: Partner with Tech and Data Engineering to decommission legacy systems, refine next-gen data products, and build robust, foundational data capabilities. Strategic Roadmapping: Define the MVP, ruthlessly prioritize the post-migration backlog, and build airtight business cases for what your team should tackle next and why. Cross-Functional Leadership: Act as the ultimate bridge between Business Analysts, Tech, Ops, Risk, and Design to deliver transformative customer outcomes. Risk & Controls Management: Collaborate with stakeholders to design and implement a modernized suite of preventative controls directly into our platform architecture. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas : Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Intellectually Curious: Ask why, explore, not afraid to share ideas or follow chains to find answers, comfortable with ambiguity, hunger to learn, seeker of new challenges.
Communicator & Influencer: Communicate complex ideas clearly, rally associates to work together.
Do-er: Biased toward action, willing to try and fail, overcome roadblocks, stay focused on goals, well organized, able to multitask and prioritize.
Passionate & Customer Focus: Care about growing others, bring people together, thrill from building and shipping products, desire and ability to connect with customers to understand their needs.
Learner: Appetite to learn new things or technologies, exhibit humbleness when asking for help.
Team Player: Enjoy working with diverse people, drive team toward common goal, put team before self, establish long-lasting relationships.

Nice To Haves

Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

Lead the strategy and delivery for critical initiatives across core ecosystems.
Define overarching product priorities and align on definitions of success.
Ruthlessly prioritize backlog and build airtight business cases for team initiatives.
Own the translation of business vision into technical execution.
Partner with Tech and Data Engineering to decommission legacy systems, refine next-gen data products, and build foundational data capabilities.
Define the MVP, prioritize post-migration backlog, and build business cases.
Act as a bridge between Business Analysts, Tech, Ops, Risk, and Design.
Collaborate with stakeholders to design and implement modernized preventative controls.
Collaborate with tech teams to build comprehensive acceptance criteria.
Breakdown business epics into features and user stories.
Own and prioritize feature development roadmaps.
Conduct research and develop features utilizing new and evolving technology.
Collaborate with designers, technologists, data scientists and subject-matter experts to build solutions.
Deliver well-managed product platforms by understanding technology trends and architecture strategy.
Harness relationships among tech teams, designers, and stakeholders.
Articulate a succinct product roadmap to deliver business value.