Manager, Product Management - US Card Core Platforms & Servicing

Capital One•McLean, VA

5d•$149,800 - $205,100•Remote

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Join the engine room of Capital One’s customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible. We have multiple openings across our specialized Customer Services & Strategy teams. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions. Here are just a few examples of our current Product Management roles: Workforce & Intelligent Routing (Data): Architect the data products and publishing patterns that power enterprise-level routing and workforce insights. Agent Servicing Platforms: Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents. Enterprise Document Management: Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision. Card Servicing Platform: Lead full-stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide. Outbound Correspondence: Drive the self-service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements. Credit Bureau Services: This team is embarking on a multi-year journey to bring Credit Bureau Reporting in-house to new enterprise platforms. This role will be responsible for leading tech teams that are actively building out a reimagined Credit Bureau Reporting solution with new intent on new platforms and will have the opportunity to work with multiple aspects of the Card Business while solving critical problems for our agents and customers. Servicing & Core Modernization: Be the hands-on lead driving the day-to-day execution of migrating to a modernized core platform. You will work at the platform level across Channels, Shared Services, and Servicing Strategy to translate architectural trade-offs into actionable requirements. Customer Assist Observability: Step into the cutting-edge world of Autonomous AI as the Product Manager for a product which focuses on Alerting, Traceability, Logging, Automated controls, and System observability. In this role, you will spearhead our strategy for system safety, automated controls, and robust observability, partnering cross-functionally to build scalable, technology-driven architectures that deploy real-time alerts, ensure compliance, and drastically reduce incident recovery times. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 3 years of Product Management experience

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Architect the data products and publishing patterns that power enterprise-level routing and workforce insights.
Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents.
Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision.
Lead full-stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide.
Drive the self-service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements.
Lead tech teams that are actively building out a reimagined Credit Bureau Reporting solution with new intent on new platforms and will have the opportunity to work with multiple aspects of the Card Business while solving critical problems for our agents and customers.
Be the hands-on lead driving the day-to-day execution of migrating to a modernized core platform. You will work at the platform level across Channels, Shared Services, and Servicing Strategy to translate architectural trade-offs into actionable requirements.
Spearhead our strategy for system safety, automated controls, and robust observability, partnering cross-functionally to build scalable, technology-driven architectures that deploy real-time alerts, ensure compliance, and drastically reduce incident recovery times.