Senior Associate, Payment Experiences and Services

JPMorgan Chase & Co.•Wilmington, DE

About The Position

The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking. As a Senior Associate Product Manager within the Payment Experiences & Services team, you will support the development and delivery of key platform services which are the central components of Chase’s payments modernization journey. You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank. You will have strong technical acumen, stakeholder management, and the ability to lead multiple development teams in a fast-paced, matrixed environment.

Requirements

5+ years of experience in digital product management, financial services, technology, or project management
Bachelor’s degree required
Subject matter expertise in payments architecture, data replication, and digital platforms
Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions
Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
Strategic thinker and problem solver, capable of addressing both technical and functional challenges
Proficient with MS Office tools, JIRA, and Confluence

Nice To Haves

Experience with payments modernization initiatives and large-scale platform transformations
Familiarity with customer-facing payment experiences and servicing platforms
Advanced degree in business, technology, or related field

Responsibilities

Lead the development and delivery of platform services within the Payment Experiences & Services team, enabling customer and servicing-facing experiences for payment management across Chase
Navigate Chase’s complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences
Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities
Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs
Manage development teams responsible for building and maintaining databases and services that power customer-facing payment experiences
Drive integration of the platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions
Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals
Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features
Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance
Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction