Senior Associate, Operations & Communications - Chase Travel

JPMorgan Chase & Co. • New York, NY

1d

About The Position

This is an integral role within Chase Travel, responsible for leading Aircom operations and overseeing team members, ensuring alignment with supplier engagement and organizational objectives. The Senior Associate will partner closely with Product, Tech, and Design teams, and collaborate with key stakeholders in Frosch, VWT, and Chase Travel Servicing. The role is also in tune with the Marketing and Communications departments. Key responsibilities include identifying automation opportunities and freeing up capacity to support strategic business goals. The ideal candidate is a strategic thinker capable of working across all travel categories to improve resources, processes, and communications.

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• 5+ years of experience in operations and communications.
• Proven ability to partner with Product, Tech, and Design teams.
• Strong strategic thinking, project management, and organizational skills.
• Proficiency in Microsoft Office and automation tools.
• Excellent written and verbal communication skills.
• Collaborative, stakeholder-focused mindset with experience working across multiple brands and lines of business.

Nice To Haves

• Experience within Supplier Management or the Travel industry strongly preferred.

Responsibilities

• Lead Aircom operations and oversee team members, ensuring alignment with supplier engagement and organizational objectives.
• Review team responsibilities, identify opportunities for automation, and implement process improvements to maximize efficiency and free up capacity.
• Serve as a key connector between Operations, Communications, Product, Tech, and Design teams, building and maintaining strong relationships with stakeholders across Frosch, VWT, and Chase Travel Servicing to support flagship events, promotions, and supplier initiatives.
• Partner across all travel categories to share best practices and drive continuous improvement, communication and GTV.
• Develop and execute strategies to streamline operations and enhance resource allocation.
• Strategize with stakeholders on air soft dollar visibility and utilization.
• Lead supplier communication efforts for webinars, newsletters, and campaigns, ensuring consistent and effective messaging across all brands and stakeholders.
• Identify and implement automation solutions to reduce manual work and increase team capacity for high-impact initiatives.
• Monitor team performance, cohesion, and engagement, driving ongoing improvements.
• Support event production and project management, leveraging technology for efficient communication and follow-up.
• Ensure timely completion of tasks and effective stakeholder engagement for key events, contract updates, and projects.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees