Senior Associate, Investment Operations

Dimensional•Santa Monica, CA

2d•Hybrid

About The Position

Dimensional’s Investment Operations team coordinates and provides oversight of Dimensional’s service provider relationships, including global transfer agents, fund accounting and administrative agents, custodians, and a complex network of service groups that provide fund operations services to the firm’s primary and regional offices. The Senior Associate will assist in the daily oversight of outsourced fund operations functions with regard to Dimensional’s mutual fund and ETF business as well as other external vendors.

Requirements

Bachelor’s degree: Finance, Accounting, Business or Economics preferred
Minimum of 3-5 years of relevant experience in fund accounting or operations
Past experience with a third-party fund administrator or fund accountant
Working knowledge of financial services industry, including an in-depth understanding of custody, fund accounting and investment operations workflows in mutual funds and ETFs
Results and detail-oriented individual capable of prioritizing multiple assignments in a fast-paced environment to meet deadlines
Excellent written and verbal skills among clients, peers and to immediate manager
Ability to proactively develop fresh ideas that provide solutions to workplace challenges
Proactively communicates needs, challenges, and capacity
Build constructive working relationships within the team and with other departments and service providers
Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
Ability to seek and improve from constructive feedback in a progressive way over time
Consistently engage with the Investment Operations team, peer departments and the work environment in a productive way, including adherence with firm and department hybrid work policies and practices
Proficient in the Microsoft Office suite with Advanced Excel knowledge required

Nice To Haves

Working knowledge of Power BI and Power Automate a plus

Responsibilities

Oversee daily operations with service providers for Dimensional’s mutual fund and ETF business as well as other external vendors.
Perform oversight of Fund service providers to ensure adherence to established accounting policies and procedures
Responsible for NAV production oversight and reasonability review against relevant fund benchmarks.
Review daily deliverables from fund service providers
Evaluate exceptions in NAV production process and work with internal stakeholders and fund service providers to resolve
Analyze root cause of exceptions and ensure remediation of root cause
Support new fund products and launches
Participate in system enhancements, testing, and process improvement
Oversee vendor performance by monitoring KPIs; ensure service provider / Dimensional adheres to all contractual policies, procedures and controls through review of contractual Service Level Agreements
Provide oversight of daily metrics and reporting deliverables received from service provider; track issues and trends as they occur across vendors, recommend and implement solutions together with service provider
Service client inquiries and provide quality service and excellent customer experience to clients, registered investment advisors, banks, broker/dealers and other service providers; coordinate associated internal and external information flow
Manage escalated issues from internal & external stakeholders; ensure timely development of operating controls
Oversee cash reporting for funds and projections to portfolio managers
May serve as lead in supervisor’s absence; responsible for reviewing others’ work in certain cases
Provide support for other Dimensional product lines as needed which may include UCITS, Canadian Funds and SMAs
Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis