Senior Associate, International Sales Strategy & Operations
About The Position
As a Senior Associate on Sales Strategy & Operations, you'll take end-to-end ownership of the Canada SMB Inbound, Self-Serve Merchant Onboarding (SSMO), and Sales Development Representative (SDR) functions — the core engine behind restaurant acquisition for Canada. You will own the strategy, goaling, and forecasting infrastructure for these channels, manage relationships with stakeholders across sales, marketing, and vendor partners, and be accountable for day-to-day performance and ongoing improvement of the business. You'll be expected to operate with significant autonomy — identifying opportunities, shaping strategy, and leading initiatives that produce measurable outcomes — and you'll also help the team use AI and automation to scale its own productivity, building tools and workflows that create leverage well beyond your own workload. You will report into the Canada Pre-Sales RevOps Lead on our Pre-Sales S&O team in our Sales Strategy & Operations organization.
Requirements
- Bachelor's degree and 3+ years of experience in management consulting, tech, investment banking, corporate strategy, or business operations; high-growth or early-stage startup experience strongly preferred
- Track record of owning a function or workstream end-to-end — diagnosing problems, designing the fix, and carrying it through to measurable impact — and you can build models and frameworks (forecasting, ROI, walk-to-goal) from ambiguous inputs to inform decisions
- Excellent Excel skills, are proficient in SQL and Snowflake, and are comfortable building your own tools and automations (e.g., with Claude Code or similar AI-assisted tools) to create leverage; this isn't a coding role, but a bias toward building over manual workarounds is important for success here
- Strong communication skills, both verbal and written, can operate credibly across levels from reps to directors, and know when to flag risk early versus solve it quietly
- Entrepreneurial and self-directed, requiring minimal oversight, and you're a strong cross-functional partner who has built alignment across teams with competing priorities
Nice To Haves
- Experience working with Salesforce or other CRMs
- Working knowledge of Glean or similar internal AI knowledge tools
- Proficient in French
Responsibilities
- Own – Take full ownership of the Inbound, SSMO, and SDR functions for Canada, including goaling, forecasting, and pacing infrastructure
- Build – Design and encourage adoption of new sales products, processes, and tools (including AI-powered workflows) that scale team productivity
- Strategize – Partner with Sales leadership to build effective, cost-efficient go-to-market strategies and structural changes to the sales motion
- Analyze – Build and maintain models (walk-to-goal, forecasting, ROI) that evaluate performance and surface opportunities for improvement
- Influence – Work across Merchant S&O, Sales, Analytics, Planning, and other Sales S&O teams to scale business impact, and represent Canada's needs in broader regional/global conversations
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
