Senior Associate, GMS - Games Services Apps

LA28•Los Angeles, CA

3d•Onsite

About The Position

This operational and analytical position will play an instrumental role in the implementations and day-to-day management of key business systems at LA 2028. As a Senior Associate in the technology team, the role will work with project stakeholders across the organization and be responsible for ensuring successful implementation and integration of applications into the LA28 technology ecosystem. This cross-functional role will provide support for analytical projects that include business team engagement, process improvement, and long-term games planning initiatives. The candidate should exhibit strong technical and project management skills, and the ability to manage multiple solutions at a rapid pace. The position will require significant collaboration and partnership to get alignment on and drive objectives. This role reports to the Senior Manager of Games Management Systems.

Requirements

Minimum of 4+ years of hands-on experience with administering technical software solutions.
Proven track record of managing end-to-end technical implementations.
Possess technical project management skills to prioritize initiatives, control scope, manage issues and risks, and deliver on time.
Experience with structured deployments including user acceptance testing and release management.
Intellectually curious, optimistic, patient and kind demeanor.
Fluent in project management frameworks (PMP or Prince2) and the use of tools (e.g., Smartsheet, Asana, Monday, or MS Project).
Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable.
Ability to work effectively in a close team environment, providing project management and supporting technical abilities for various projects and initiatives.
Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy.
A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego.
Ability to implement and manage change effectively.
A civic-minded attitude; experience and/or interest in working for a non-profit.
An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way.
Bachelor's degree in technical or business discipline

Responsibilities

Serve as a critical member of the tech project team and work cross-functionally to support the delivery and management of the prioritized roadmap to implement key LA28 business solutions including existing Medical, Logistics, and Architecture technology solutions.
Liaise with organizational stakeholders to align business initiatives and projects with technology solutions and resources.
Help to define business use cases, requirements, objectives, and success criteria to help develop and define clear project plans and resourcing.
Evaluate new technologies to support evolving business and capabilities requirements, develop RFPs and evaluate vendor responses, and identify necessary system advancements or additions.
Support the development and maintenance of integrations between enterprise tools and business systems.
Coordinate with cross-functional stakeholders (IOC, LA28 Functional Areas, external Service Providers, and venues) to help strategize and plan for long term Master Schedule and games delivery milestones.
Support planning, implementation, and integration of the Games management applications.
Analyze existing business processes and make recommendations to streamline processes, create workflows and recommend automations within the solutions ecosystem.
Triage system-related requests and provide broad day-to-day support for end users, including coordinating troubleshooting support with the technology department and vendors/partners.
Coordinate with external service providers to manage enhancement requests, ensure support processes (issue triage and troubleshooting) meet SLAs, and ensure operational availability.
Coordinate with external service providers and internal cyber security and architecture teams to complete and document all assurance and risk mitigation activities.