Senior Associate, Global Operations

Namati • Washington, DC

3d • $68,000 - $75,000 • Hybrid

About The Position

Namati is dedicated to putting the law in people's hands, working with grassroots advocates to help communities protect their land, safeguard their environment, and shape decisions. The Global Operations team is crucial for this mission, providing staff with the necessary tools, systems, and support, and ensuring the Washington, DC office runs efficiently. This team combines precision and creativity in managing technology, coordinating events, and documenting processes. The Senior Associate, Global Operations will be a key member of this team, supporting the technology infrastructure, contributing to knowledge management, and managing daily DC office operations and reception. Reporting to the Senior Operations Officer, this role is suited for an operations generalist who enjoys supporting others and improving processes. The ideal candidate is comfortable with technology troubleshooting, onboarding new staff, possesses strong organizational skills, and can adapt to changing priorities. They should be highly organized, communicate clearly, and take pride in ensuring behind-the-scenes work is done effectively.

Requirements

• At least two (2+) years of professional experience in operations, office management, or a related administrative or support role.
• Reliable, thorough, and proactive with a strong ability to follow through.
• Strong organizational instincts and ability to manage competing priorities with clarity and composure.
• Ability to anticipate needs and build systems to stay on top of tasks.
• Genuinely enjoy supporting people and making things work better for those around you.
• Ability to learn new tools quickly, troubleshoot calmly under pressure, and use technology to improve efficiency.
• Clear, professional communication skills, both written and verbal.
• Ability to write and speak with precision and warmth, producing clear and typo-free emails and organized documentation.
• Ability to translate technical information for non-technical audiences.
• Ability to work well with a small, fast-moving team and adapt to shifting priorities.
• Comfortable taking feedback graciously and offering ideas with confidence.
• Commitment to continuous improvement.
• Must already be legally authorized to work in the United States; Namati cannot sponsor visas.

Nice To Haves

• Experience with Google Workspace, Zoom, Slack, and IT ticketing is strongly preferred.
• Familiarity with platforms like HubSpot, Salesforce, Asana, or 1Password is a plus.

Responsibilities

• General office management, including routing calls and messages, mail collection, check deposits, plant care, and maintaining coffee and stationery supplies.
• Serve as the primary liaison with building management for maintenance and repair needs.
• Orient visitors and new staff to the DC office, ensuring a welcoming and accessible environment.
• Document and maintain standard operating procedures for key operational processes.
• Support the ongoing maintenance and improvement of Namati's intranet (the Knowledge Hub), ensuring content is accurate and accessible.
• Develop and maintain training and troubleshooting resources for Namati's technology platforms.
• Support change management efforts by creating communications, training materials, and guidance for new or updated policies.
• Coordinate travel insurance coverage for staff travel.
• Provide first-line IT support for Namati systems, including answering basic staff questions, resetting passwords, and triaging technical issues.
• Coordinate with Namati's external IT service provider for hardware troubleshooting and escalated technical issues.
• Support Zoom calls and virtual meetings as a technical host.
• Manage software licenses across the organization, ensuring currency and cost-effectiveness.
• Research, test, manage, support, and audit the implementation of new technology, platforms, and software licenses.
• Manage Namati's US tech inventory and provide on-the-ground hardware and equipment support for the DC office.
• Support logistics for Namati Board Meetings, including venue selection, catering, procurement, and day-of technical support.
• Coordinate monthly office lunches, including selecting catering, communicating with staff, placing orders, and handling setup.
• Execute two DC-based staff gatherings per year, managing the full event lifecycle.
• Enter and track expense reports for the Global Operations team.
• Facilitate Namati credit card purchases, ensuring adherence to financial policies and maintaining transaction records.
• Provide operational and administrative support to the Global Operations team, including meeting coordination and note-taking.

Benefits

• Health insurance: Namati pays 80% of the base plan premium for employees, and 50% for dependents.
• Paid time off: 12 sick days, 3 personal days, and 15 days of paid vacation (increasing to 20 after two years).
• Office closure for "winter break" from December 25 to January 1.
• Six weeks of paid parental leave.
• 401(k) retirement planning: Namati contributes 5% of salary plus matches contributions up to an additional 5%.
• Professional development fund for external opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed