Senior Associate - Enterprise Account Management
About The Position
The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.
Requirements
- 3-5+ years of experience in consulting, client success, account management, or sales
- Experience managing senior external stakeholders and influencing across cross-functional teams
- Demonstrated ability to independently own a portfolio and drive execution across multiple workstreams
- Strong problem-solving skills, with the ability to diagnose issues, develop solutions, and move work forward in ambiguous environments
- High data fluency, with the ability to analyze performance trends, draw actionable insights, and use data to inform partner strategy and decision-making
- Proficiency with AI productivity tools (e.g., ChatGPT, Gemini, Claude) and the ability to use them effectively to improve efficiency, synthesize information, and support high-quality strategic execution
- Expert communication and interpersonal skills
- Bachelor’s degree required
Nice To Haves
- High growth or early-stage startup experience
- Experience with marketplaces, operations, logistics or unit economics
- Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
- Knowledge of CRM software (e.g., Salesforce)
Responsibilities
- Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
- Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
- Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness
- Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
- Conduct Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
- Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
- Serve at the primary point of contact for all issues and be accountable for their resolution
- Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
- Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
- Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
