Senior Associate, Enterprise Account Management - Restaurants
About The Position
The Senior Associate role on the Mid Market pod of our Enterprise Account Management Restaurants team is responsible for the management & performance of all of the strategic Enterprise Merchant accounts within an individual book of business. On our Mid Market pod, this is typically an average of 6 total Merchant accounts, but can vary in total count based on total GMV and strategic importance to DoorDash. Success in this role is measured in a few ways for this role: It is measured through various metric-based Enterprise goals that are focused on driving product saturation in a partnership (i.e. store activations, product adoption, etc). It is measured in the strength of the partnership via Merchant sales, strategic initiatives, and a Merchant’s depth of investment into the partnership.
Requirements
- You love working directly with clients; you create and maintain long-term relationships
- You are a problem solver at core, with a strong bias for action
- You are passionate about using analytics to build insights around problems and opportunities
- You like rolling up your sleeves as much as you like the big picture
- You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
- You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
Responsibilities
- Execute the day-to-day off premise strategy for our largest Restaurant clients
- Use data and insights to sell DoorDash product suite into strategic clients
- Serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams
- Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
- Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
- Uncover the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
- Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical
- dental
- vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
