Senior Associate, Email Operations Coordinator - Card & Connected Commerce Content
About The Position
Join Chase’s Content organization and help deliver best-in-class email campaigns that bring credit card benefits to life. You will keep work moving across creative teams and partners, ensuring strong operational execution and on-time delivery. As a Senior Associate, Email Operations Coordinator in the Content organization, you coordinate end-to-end execution for an assigned set of email campaigns. You manage intake, timelines, tracking, and feedback cycles while partnering with writers, editors, designers, and marketing teams to deliver high-quality work. You help improve consistency and visibility across workflows so campaigns align with business objectives and launch smoothly.
Requirements
- 3+ years of experience in project coordination, operations, marketing, content production or a related field
- Familiarity with project management tools and workflows, such as Jira, Airtable, Asana or Workfront
- Ability to coordinate multiple projects, track details and follow through on deadlines in a fast-paced environment
- Strong organizational skills and attention to detail
- Clear communication skills and comfort working with cross-functional stakeholders
- Interest in working with creative teams, including writers, editors, designers and producers
Nice To Haves
- Strong interest in and knowledge of Chase credit card programs and benefits
- Experience within financial services or another regulated industry
Responsibilities
- Support the intake process for email campaign requests by gathering key details, documenting requirements and helping clarify next steps with stakeholders
- Maintain detailed project timelines, helping ensure deliverables stay on schedule
- Coordinate work across writers, editors, photo coordinators and designers/producers, tracking assignments, status updates and handoffs
- Coordinate feedback rounds with stakeholders, helping ensure revisions are captured, routed and incorporated efficiently
- Monitor project progress, flag risks or bottlenecks early and partner with team leads to keep projects on track
- Maintain project documentation, status trackers and workflow tools to support visibility and accountability
- Build strong working relationships with cross-functional partners
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- A retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
