Project Manager - Field Engagement & Support

JPMorgan Chase & Co.•Jersey City, NJ

17h•$85,500 - $125,000

About The Position

As an Education, Tools & Resources Senior Associate within CBD Field Engagement & Readiness, you support the Education, Tools & Resources Lead. In this national role, you’ll help coordinate onboarding and continuing education efforts, build and maintain tools and job aids, and partner with cross-functional stakeholders to deliver a consistent, high-quality employee experience. Join a team focused on elevating skill development and strengthening execution across CBD. Job Summary The Senior Associate, Education, Tools & Resources supports the Education, Tools & Resources Lead within CBD Field Engagement & Readiness. This role helps coordinate and execute onboarding, continuing education, and offboarding enablement activities; contributes to the creation and maintenance of tools and resources for field and national teams; and partners with HR learning and cross-LOB stakeholders to improve learning experiences and resource adoption. The Senior Associate drives operational rigor—tracking deliverables, timelines, communications, and feedback—to ensure programs and resources are delivered accurately, on time, and with strong stakeholder alignment.

Requirements

Experience supporting learning programs, onboarding, enablement, or operational delivery (project coordination or similar).
Strong organizational and project coordination skills (task tracking, dependency management, meeting follow-ups).
Clear written and verbal communication skills with attention to detail.
Ability to collaborate effectively across teams and manage multiple stakeholders.
Comfort working in a fast-paced environment with multiple priorities and deadlines.
High integrity, strong judgment, and a service-oriented, team-first mindset.

Nice To Haves

Bachelor’s degree (Education, Business, Human Resources, Communications, or related field preferred).
experience in learning & development, enablement, program coordination, HR operations, or related roles.
Experience with content development (job aids, guides, training materials) and basic editing/formatting.
Experience supporting reporting/metrics and continuous improvement efforts (e.g., surveys, feedback loops, adoption tracking).

Responsibilities

Assist with the planning and execution of CBD onboarding, continuing education, and offboarding activities, including timelines, logistics, and stakeholder coordination.
Support annual continuing education planning by maintaining training calendars, tracking completion, and coordinating updates across job families.
Help monitor compliance training requirements and completion reporting; escalate risks, delays, or data gaps to the VP lead.
Draft, format, and update guidance documents, job aids, tip sheets, and FAQs; ensure materials are accurate, current, and easy to use.
Maintain inventories of resources (version control, distribution lists, and storage locations), supporting consistent access and usage across CBD.
Collaborate with HR learning partners, cross-LOB partners, and internal stakeholders to gather requirements, incorporate feedback, and support adoption.
Collect and synthesize field feedback, trend data, and gap assessments; propose enhancements to learning content and resources.
Draft program announcements, change notes, and updates for field and national audiences; support a consistent communications cadence.
Track key program metrics (participation, completion, satisfaction/feedback) and prepare summaries for leadership reviews.
Assist in aligning CBD resources with firmwide tools and learning offerings, helping identify where to leverage existing modules vs. create new content.