Senior Associate - Digital Product Management
About The Position
Membership Portfolio Services, within the US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. The Amex Offers Digital Media Product team provides the technical capabilities to enable sourcing, setup, targeting, fulfillment, and measurement of Amex Offers campaigns. Our platforms are part of the Digital Offers Ecosystem; a collection of teams and capabilities that are responsible for the end-to-end implementation of Amex Offers. The Sr. Associate will be responsible for delivering new features and ongoing enhancements to DiMO, an internal platform used by Sales and Marketing Operations Colleagues to onboard Amex Offers. This includes translating business needs into product requirements, supporting delivery across Agile teams, and ensuring a strong feedback loop through execution of the team’s quarterly CSAT program. This role will also play a key part in identifying and leveraging AI-enabled solutions to improve operational efficiency, streamline user workflows, and enhance the overall offer onboarding experience.
Requirements
- Experience managing digital initiatives.
- Collaborate with a team of product owners, engineers, designers, and business partners to drive key goals.
Responsibilities
- Delivering new features and ongoing enhancements to DiMO, an internal platform used by Sales and Marketing Operations Colleagues to onboard Amex Offers.
- Translating business needs into product requirements.
- Supporting delivery across Agile teams.
- Ensuring a strong feedback loop through execution of the team’s quarterly CSAT program.
- Identifying and leveraging AI-enabled solutions to improve operational efficiency, streamline user workflows, and enhance the overall offer onboarding experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
