Senior Associate Design Program Manager

JPMorgan Chase & Co.•New York, NY

2d•$104,500 - $145,000

About The Position

We're investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital and physical products and experiences. Our team is at the center of this transformation, building customer-led offerings for the Chase Card business. Here, you'll partner with talented designers, product owners, engineers, content strategists, editors, and researchers to bring clarity and alignment to work that matters. If you thrive in ambiguity, take initiative as a strong self-starter, and apply a strategic mindset to complex challenges, this is where you'll grow. Join us and help shape the future of customer-centric design. As a Senior Associate Design Program Manager on the Card team, you will plan and manage the day-to-day workflow, processes, and reporting that support our growing digital and physical design project work. You'll bring structure to complex, interdisciplinary work while partnering across design, product, engineering, and research to drive clarity, alignment, and delivery. You'll thrive in a fast-paced, collaborative environment where your organizational strength and strategic mindset make a real impact. This is an opportunity to champion process improvements and serve as a trusted point of connection across teams. If you're passionate about creating customer-centric design, you'll find meaningful growth here.

Requirements

3+ years of project or program management experience working with digital design or marketing teams
Understanding of the product development lifecycle at scale
Understanding of Waterfall and Agile project methodologies
Experience or familiarity with Monday.com and JIRA software tools
Demonstrated effectiveness developing plans, prioritizing activities, and driving execution
Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
Excellent written and verbal communication skills, including the ability to present complex information clearly and handle sensitive information appropriately
Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently
Flexibility and adaptability to change direction based on team and stakeholder consensus
Demonstrated ability to use AI tools to accelerate product discovery and delivery while maintaining strong judgment on data privacy, risk, and human oversight.

Nice To Haves

Experience at both a design studio and a large corporate environment
Passion for creating customer-centric design
Drive to seek growth across one or more areas
Strong interpersonal skills for engaging effectively with stakeholders

Responsibilities

Oversee and manage a digital and physical product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity
Partner closely with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting
Facilitate cross-impacting project discussions with multiple design teams and stakeholders
Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, plan capacity, and guide project execution
Track projects to ensure milestones are met, document and update project status regularly, produce reports as requested, and serve as overall traffic manager
Drive concept readiness and artifact quality in partnership with Digital and other teams
Consult with design teams to develop clear plans covering size, scope, sequence, and next steps for design activities
Serve as a single point of contact for project status and issue management
Ensure all deliverables, often complex and interlinked, are clearly specified, scoped, and agreed between client and internal teams
Manage small, medium, and large projects for successful delivery
Champion ongoing firm-wide and design team process improvements