Senior Associate Deal Ops Manager, Growth

Workday•Pleasanton, CA

6d•$72,600 - $128,900•Hybrid

About The Position

The Deal Operations Americas Growth Team partners with Customer Base Sales to support all Workday customers in fulfilling their contractual Annual Reporting and Growth Event obligations. We play a key role in ensuring Workday's customers have a smooth and accurate experience throughout the quote-to-contract process, directly contributing to the company's growth and customer satisfaction. Our team focuses on preparing accurate pricing, quotes, and order forms and partnering with Customer Base Sales to close growth opportunities in a timely manner. We are a high-performing group that exercises teamwork and a growth mindset each step of the way. If you enjoy working collaboratively in a fast-paced environment where precision and customer experience matter, this is the team for you. As a Senior Associate Deal Operations Manager, you will be an individual contributor responsible for analyzing subscription agreements and supporting the quote-to-contract process. You will work directly with customers to complete required actions and ensure growth opportunities are closed accurately and on time.

Requirements

2+ years of related work experience in deal operations, sales operations, contract analysis, or a similar role, OR a Bachelor's degree in a related field
Experienced in contracts analysis, with the ability to examine and interpret contractual agreements to understand their structure, content, and implications, including identifying potential risks and ensuring compliance with relevant guidelines and regulations
Skilled in analytical thinking, with the ability to break down complex information into fundamental parts for better understanding and sound decision-making, including identifying patterns, trends, and insights in data
Demonstrated ability in decision making, with experience evaluating multiple alternatives, assessing risk, and using problem-solving techniques to select the best course of action within defined procedures and practices
Proficient in time management, with the ability to plan and prioritize across multiple tasks, set goals, and manage a quarterly pipeline to meet deadlines and increase overall productivity
Effective at teamwork, with the ability to work collaboratively with others toward shared goals, contribute to a positive team environment, and communicate openly to resolve issues and improve outcomes
Skilled in relationship building, with the ability to establish and nurture productive working relationships with internal partners, sales teams, and customers through effective communication and empathy
Excellent written and verbal communication skills, with the ability to adapt your style to different audiences and collaborate effectively across teams

Nice To Haves

Proficiency with Salesforce.com is preferred

Responsibilities

Preparing and ensuring accurate pricing, quotes, and order forms while maintaining operational dashboards
Partnering with Customer Base Sales to close growth opportunities in a timely manner
Owning and closing a quarterly pipeline of growth opportunities, with an objective of closing more than 97% of assigned deals within a quarter
Verifying existing contracts, ensuring data integrity of new quotes, reviewing terms and conditions, and confirming all new documentation aligns with company guidelines and policies
Identifying problems and suggesting solutions to improve process management
Applying company policies while balancing the development of new practices
Coordinating with internal partners and customers to ensure issues are resolved promptly, while being mindful of the overall customer experience