Sr. Associate, Conference Business (Remote)

American Association of Critical Care Nurses • Aliso Viejo, CA

19h • Remote

About The Position

The Senior Associate is responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks. Primary assignments support the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service. This role contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction.

Requirements

• Exceptional interpersonal and communication skills, both oral and written.
• Demonstrated flexibility and adaptability to changing priorities.
• Commitment to customer service, teamwork, and team learning.
• Proficient in Microsoft Office, Google Suite, and Zoom.
• Highly accurate, detail-oriented, and organized.
• Demonstrated ability to prioritize multiple simultaneous responsibilities.
• Self-motivated and inquisitive.
• Able to expand on assigned responsibilities without direction.
• Demonstrated independent problem-solving skills.
• Demonstrated ability to establish and maintain effective relationships within the department and association.
• Demonstrated ability to research, analyze, prioritize, and implement process improvements.
• Minimum 7 years of experience with responsibilities matching a majority of those for this position.
• Experience working on projects requiring interaction with multiple team members.
• Previous customer interaction experience required.
• Experience managing multiple priorities.

Nice To Haves

• Experience in association management systems, event platforms, and project management tools preferred.

Responsibilities

• Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives.
• Coordinates specific inter- and intra-department processes.
• Responds to questions and addresses issues related to these processes.
• Creates new business processes aligned with department and organizational objectives.
• Assists on projects with defined outcomes and within agreed-upon parameters.
• Collaborates on cross-department and organization-wide projects.
• Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction.
• Maintains effective communications with internal and external customers and key stakeholders.
• Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail.
• Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links.
• Coordinates with vendors and/or external customers to ensure compliance with contracts and processes.
• Develops and maintains data management systems.
• Establishes and maintains comprehensive files and databases to include historical data and current activities.
• Using computer-aided systems and applications generates regular reports related to programs and products.
• Provides effective general administrative support to the department.
• Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports.
• Monitors budget activity, developing routine and customized reports of financial activities.
• Reviews and processes vendor invoices.
• Proactively identifies and adjusts to variances.
• Supports department purchasing and preparation of annual and project budgets.
• Participates in orientation and cross-training of team members to ensure consistent support to internal and external customers.
• Additional duties as assigned.

Benefits

• generous paid time off
• low-cost health plans for medical and mental health services
• dental
• vision
• company-paid life and short-term disability insurance
• a variety of other benefits
• a retirement savings program with employer matching and additional company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed