Senior Associate- Commercial S&G Program Manager
About The Position
Capital One’s Students & Grads Recruiting & Programs team is at the forefront of attracting, sourcing, and developing future leaders. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers. We are seeking an HR-oriented professional to support the overall program experience, including that of new hires, people leaders, business stakeholders and program alumni. Success in this role requires a positive, customer-focused approach, strong communication and project management skills, and comfort navigating ambiguity. We are looking for a candidate passionate about early talent development, experienced in project management, and eager to influence strategic decisions through data-backed insights.
Requirements
- Associate's degree or military experience
- At least 2 years of Human Resources OR project management OR process management OR program management experience or any combination
Nice To Haves
- At least 3 years of experience in human resources or at least 3 years of consulting or a combination
- At least 1 year of experience interpreting metrics and trends
- Experience in Campus Programs or Recruiting
- Proficient knowledge of Powerpoint or Google Slides
- Proficient knowledge of Excel or Google Sheets
- Strong empathetic communication skills with varying levels of leaders and associates
- Ability to quickly and effectively adapt to change
- Proven problem solving, analytical and decision-making skills
- Ability to embrace new systems and process enhancements
- Willingness to work flexible hours due to varying needs within the program
- High degree of professionalism and integrity when interacting with all customer contacts
Responsibilities
- Plan and execute the program and signature experiences (such as Onboarding, Experience Weeks, and Graduation) for the 'Commercial' track. Provide execution support for core learning and general talent development initiatives across both virtual and in-person formats. (Note: This requires flexibility for non-standard hours as event needs dictate.)
- Build and manage relationships with associates, managers, and cross-functional leaders across a range of levels, business functions, and geographies to ensure a positive program experience and strengthen the company brand.
- Serve as the primary point of contact for associate issues, managing intake, tracking, and resolution for escalated situations.
- Own program operational processes, including budget tracking, roster management, and shared mailbox support, while documenting processes to ensure continuity and maximize team efficiency.
- Draft, distribute, and track strategic communications across channels like Slack and newsletters to keep associates, managers, and stakeholders informed.
- Partner across the broader Students & Grads organization to collaborate on cohesive training materials, program resources, and shared initiatives.
- Utilize surveys and data analysis to uncover themes and trends within the program community and to make recommendations on areas of focus.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
