Operations Program Manager (G)

TDX•Makakilo, HI

3d•$90,000 - $130,000•Onsite

About The Position

BSEt, LLC is seeking an Operations Program Manager (OPM) to support fiber optic and telecommunications infrastructure projects throughout the Hawaiian Islands. We offer competitive pay based on experience, excellent benefits, overtime opportunities, and per diem for qualifying travel. This is a safety-minded professional role looking for challenging and rewarding work.

Requirements

Bachelor’s degree in business administration, Operations Management, Construction Management, Project Management, or a related field preferred; equivalent professional experience may be considered.
Minimum of 5 years of progressive experience in operations, program management, project management, construction, telecommunications, infrastructure, or a related industry.
Demonstrated experience managing multiple projects, programs, or operational functions simultaneously.
Strong understanding of budgeting, scheduling, labor utilization, cost control, and project financial performance.
Demonstrated ability to manage personnel and coordinate cross-functional teams.
Strong written and verbal communication skills.
Strong organizational, analytical, and problem-solving abilities.
Proficiency with Microsoft Office and project/operations management software.
Ability to read and understand contracts, scopes of work, schedules, estimates, and project documentation.
Ability to work independently and make sound operational decisions.

Nice To Haves

PMP, CAPM, or other recognized project/program management certification.
Experience in telecommunications, fiber optics, outside plant, low-voltage, utility, construction, or infrastructure projects.
Experience working with government or military customers and contractors.
Experience with cost estimating, project controls, and financial forecasting.
OSHA training or other recognized safety certifications.
Experience managing projects involving security, clearance, or specialized customer requirements.
Experience with ERP, project management, timekeeping, estimating, or workforce management systems.

Responsibilities

Oversee day-to-day operational activities and ensure work is performed efficiently and in accordance with company policies and procedures.
Coordinate resources between office, project management, field operations, customers, vendors, and subcontractors.
Establish priorities and assist management in allocating personnel, equipment, vehicles, materials, and other resources.
Identify operational bottlenecks, inefficiencies, and risks and implement corrective actions.
Develop and improve standard operating procedures, workflows, and operational controls.
Monitor overall operational performance and provide recommendations to executive management.
Provide operational oversight for multiple concurrent projects and programs.
Ensure projects are properly planned and transitioned from estimating/sales into execution.
Monitor project schedules, milestones, manpower requirements, material requirements, and deliverables.
Coordinate project requirements among project managers, supervisors, field personnel, customers, vendors, and subcontractors.
Identify project risks and develop mitigation strategies.
Monitor change orders, additional work, scope changes, and customer requests to ensure work is properly documented and compensated.
Assist project managers with resolving operational, scheduling, staffing, and customer issues.
Ensure project closeout requirements are completed accurately and on time.
Monitor project and program performance against approved budgets and financial objectives.
Review labor utilization, material costs, equipment costs, subcontractor costs, and other project expenses.
Monitor project margins and identify unfavorable cost trends before they materially affect profitability.
Work with project managers and estimating personnel to improve estimating accuracy and operational cost controls.
Review labor hours and productivity against estimates and approved budgets.
Assist management with forecasting, operational reporting, and performance analysis.
Recommend corrective actions when projects or programs are not meeting financial or operational objectives.
Assist Program Director with workforce planning, staffing, scheduling, and resource allocation.
Coordinate personnel assignments based on project requirements, employee qualifications, workload, and customer needs.
Support recruiting, onboarding, training, performance management, and employee development.
Establish clear expectations and hold employees accountable for assigned responsibilities.
Identify training and development needs within the operations team.
Promote teamwork, professionalism, communication, and accountability throughout the organization.
Maintain professional relationships with customers, general contractors, vendors, suppliers, and business partners.
Assist in resolving customer concerns and operational issues.
Ensure customer commitments and contractual requirements are understood and met.
Coordinate vendor and supplier requirements to support project schedules.
Assist with contract administration, purchase orders, change orders, and other operational documentation as needed.
Promote a strong safety culture and ensure operations comply with company safety policies and applicable regulatory requirements.
Coordinate with safety personnel regarding incidents, investigations, training, corrective actions, and compliance requirements.
Ensure required licenses, certifications, insurance, training, and project-specific qualifications are maintained.
Support compliance with customer, government, contractual, and company requirements.
Monitor quality of work and assist in developing corrective actions when standards are not met.
Prepare and maintain operational reports, performance metrics, schedules, forecasts, and management summaries.
Provide executive management with timely information regarding operational performance, project status, risks, staffing, financial performance, and significant issues.
Establish effective communication between office and field personnel.
Participate in management meetings and provide recommendations based on operational data and field conditions.
Continuously evaluate company processes and identify opportunities to improve efficiency, productivity, quality, and profitability.
Develop and implement operational improvements.
Establish measurable performance standards and key performance indicators.
Assist with implementation and optimization of company software, systems, and operational controls.
Promote accountability and consistent execution across departments.