Global Banking & Markets Operations-Transaction Banking-Dallas-Senior Associate-Client Services

Goldman Sachs•Dallas, TX

About The Position

This role is within Global Banking & Markets Operations, specifically in Transaction Banking Client Services in Dallas. The Senior Associate will be responsible for building and operating the client service capability to support the launch and controlled growth of the correspondent banking business. This involves acting as a primary point of contact for financial institution clients, managing complex payment and account servicing issues through to resolution, supporting launch readiness, and converting client and operational insights into scalable processes, controls, and service improvements. Key client-facing responsibilities include managing strategic client relationships, resolving exceptions, handling escalated client inquiries, and ensuring an exceptional client experience.

Requirements

Bachelor's degree or equivalent practical experience.
Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.
Ability to prioritize competing demands and remain effective in a fast-paced, evolving and globally coordinated environment.

Nice To Haves

Experience supporting the launch, migration or scale-up of correspondent banking, cross-border payments or transaction banking capability.
Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints and payment repair processes.
Experience partnering across Product, Coverage, Engineering, Compliance and Operations in a global organization.
Experience defining service metrics, performing root-cause analysis and converting insights into process or control improvements.
Practical experience evaluating AI output quality, identifying suitable use cases and measuring adoption and benefits.

Responsibilities

Drive assigned operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
Use correspondent banking expertise to identify service requirements, dependencies, risk scenarios, capacity considerations and escalation paths.
Partner across Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, Network Management and Operations to translate requirements into executable service processes and controls.
Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.
Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.
Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
Recognize and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.
Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.
Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.