Senior Associate, Client Experience

DNA • New York, NY

3d

About The Position

Our team is seeking a Senior Associate with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our long-standing biopharmaceutical accounts. As a Senior Associate, you will be responsible for supporting strategic integrated communications activities and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills, and an eagerness to learn and collaborate. You are proactive when coordinating projects and managing timelines and comfortable working in a fast-paced environment.
In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including digital, earned media, data and regulatory milestones, and branded/unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest and experience in social and digital content development.

Requirements

• At least 2-3 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field

Nice To Haves

• Fluency and/or familiarity with digital and social media
• Familiarity with data and regulatory milestone communications
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Budgeting and financial management skills
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals
• Proactive mindset with strong organizational and problem-solving abilities
• Ability to balance multiple priorities while maintaining high-quality deliverables

Responsibilities

• Support paid media execution for an unbranded campaign, including copy development, managing approvals, coordinating with design teams, publishing content, and tracking performance reporting
• Develop and manage submissions to client medical, legal and regulatory reviewers via Veeva Vault approval system
• Serve as a day-to-day client contact, helping to deliver client-ready content with the oversight of digital specialists and CX counterparts
• Coordinate among interdisciplinary team of sci-comms, creative, digital, media and strategy, and ensure all activities you are leading are moving forward so deadlines are met
• Draft client meeting agendas and recaps, maintain internal trackers and project documentation, and support coordination of timelines, materials, and reporting deliverables
• Manage client status reports, including agendas, recaps, materials trackers, media trackers, and website analytics trackers
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports
• Support branded sponsored content work by evaluating potential partners, help develop client presentations, and coordinating execution of partnership with media partner

Benefits

• The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior