Senior Associate, Category Operations

Minoan • ,

11h • $80,000 - $95,000

About The Position

This is a new, high-visibility role on our Category team: you'll own the quality of our merchandising and catalog data end-to-end, working directly with brand partners to get their product information right and getting hands-on with our systems to drive fixes yourself. The ideal person for this role is equally comfortable in conversations with brand partners and in the weeds of a Shopify product feed. You understand the business and relationship sides of working with brands, and you're technical enough to implement a fix rather than hand it off. You take ownership of a problem until it's resolved. You’re resourceful and comfortable working autonomously, figuring out the right path forward without waiting for direction.

Requirements

• Bachelor's degree or equivalent practical experience
• 3-5 years in ecommerce operations, merchandising operations, catalog/PIM management, or marketplace operations
• Hands-on comfort with product data structures (Shopify admin, variant metafields, product feeds) — you can look at the data, understand it, and make changes yourself
• Experience working directly with external partners or suppliers
• Strong written and verbal communication skills
• A bias toward ownership — you resolve problems end-to-end rather than handing them off

Nice To Haves

• SQL or working knowledge of data warehouse/BI tools (Snowflake, Looker, BigQuery, etc.)
• Experience with additional PIM or catalog data tools beyond Shopify (e.g., Salsify, OneSchema)
• Familiarity with pricing structures in a multi-brand or marketplace environment
• Comfortable enough with APIs and data mapping to work directly with Product/Eng on platform-level fixes
• Experience in home goods, hospitality, DTC, or multi-brand marketplace catalogs

Responsibilities

• Own ongoing catalog health by proactively monitoring product data and merchandising quality across brand catalogs - not just responding when issues are reported - and take each issue through to resolution, whether that means working with the brand to fix their data or making the change yourself.
• Serve as the primary point of contact for brand partners on merchandising and catalog data, building the kind of trusted relationships that make them responsive when you reach out.
• Set and communicate Minoan's merchandising standards clearly, coaching brand partners on what strong product data looks like on our platform.
• Audit pricing logic and merchandising rules to ensure list prices, customer discounts, exclusions, and promotional rules are displaying and functioning as intended.
• Maintain catalog structure and discoverability - correct categorization, variants grouped under parent products, complete metadata, and functioning filters and attributes.
• Get hands-on with our catalog systems (Shopify admin, metafields, product feeds) to diagnose issues and execute fixes directly, rather than relying on Engineering to do it for you.
• Partner with Product and Engineering on platform-level changes when an issue is systemic, translating what you're seeing in brand data into clear, actionable requirements.
• Turn recurring patterns into clear, documented standards so the same issue doesn't resurface across the brand base and institutional knowledge scales with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior