Senior Associate, Card Payment Networks – Relationship Manager

JPMorgan Chase & Co.•New York, NY

7d•$88,350 - $128,000•Onsite

About The Position

As a Senior Associate, Card Payment Networks – Relationship Manager in the Card Payment Networks Team, you manage day-to-day network engagement and internal execution to keep priorities moving and risks contained. You synthesize complex network information into clear narratives for senior leadership, while coordinating cross-functional delivery across Product, Technology, Legal, Compliance, Risk, Finance, and Operations. You own escalation intake and triage, connect business needs to partner actions, and maintain disciplined follow-through on commitments in the U.S. market.

Requirements

5+ years of experience in payments, financial services, partnership management, product operations, or a related role with external counterpart engagement.
Demonstrated ability to synthesize complex, time-sensitive information into concise executive communications and escalation briefs.
Proven experience managing partner issues end-to-end, including triage, stakeholder alignment, and disciplined follow-through to closure.
Strong cross-functional coordination skills with the ability to drive outcomes across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.
Working knowledge of card payment network operating models, rules, and standards, and how they impact payment products and operations.
Advanced skills in Microsoft Word, PowerPoint, and Excel, including building executive-ready decks and maintaining structured trackers and analyses.
Strong judgment, attention to detail, and ability to manage competing priorities in a high-accountability environment.
Strong verbal communication skills and comfort engaging with senior internal stakeholders and external partners.

Nice To Haves

Experience in a Card Payment Networks Office, payment partnerships, or network relationship management role within a large financial institution.
Experience leading executive governance routines (e.g., senior-level readouts, decision logs, escalation forums) for partner-dependent initiatives.
Ability to independently build stakeholder alignment in ambiguous situations and drive timely decisions.

Responsibilities

Manage ongoing relationships with major card payment networks, including meeting cadence, agenda planning, and follow-up on partner commitments.
Triage network-related issues and escalations, rapidly synthesizing facts, impacts, and recommended actions for internal stakeholders.
Coordinate cross-functional delivery to execute network-driven initiatives and obligations across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.
Monitor network announcements, rules, mandates, standards, product enhancements, card benefits and operating changes; assess business impact and translate requirements into actionable internal plans.
Prepare clear written updates, executive-ready presentations, and Excel-based trackers that highlight priorities, risks, decisions needed, and timelines.
Support execution of agreements, including statements of work and amendments, in partnership with Corporate Development and Legal.
Communicate evolving legal and regulatory developments that could affect network relationships, translating implications into practical actions for stakeholders.
Represent the firm in partner meetings and, as appropriate, select industry forums to advance priorities and maintain alignment.
Maintain structured governance for relationship health, including issue logs, milestone tracking, decision records, and escalation pathways.
Identify opportunities to improve operating processes, reporting quality, and stakeholder transparency across network engagement and delivery.