Senior Associate, Business Analyst - Marketing, COBT

Capital One•McLean, VA

11d•$101,100 - $138,400

About The Position

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Capital One Business Travel (COBT), the booking travel platform for Small/Medium Enterprises, as part of the Premium Products and Experiences (PPX) team, is one of the fastest-growing parts of the business, having grown ~300% YoY. The platform continues to see exponential growth and has an ambition to maintain 2.5-3.5x growth over the next few years. The role will be responsible for developing and executing a comprehensive strategy and vision for COBT’s Best Customers - those with the highest spend potential to the platform – with a special focus on our field-managed customers. In addition to setting the holistic Best Customer strategy, you will act as the key liaison between marketing, COBT strategy, and the field front lines, partnering closely with the COBT Marketing / Offers and SBC Field teams to create field-specific offers based on direct feedback. A major focus of the position is owning the overall vision and strategy for this portfolio alongside owning the relationship with Field to drive usage and ensure marketing initiatives are landing effectively in the real world. Equally important is incorporating feedback from Field / Best customers to understand holistically how to grow the business.

Requirements

At least 2 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting
Previous consulting experience is a plus

Responsibilities

Best Customer Strategy & Execution: Partnering with COBT and SBC Field teams to develop specialized offers and establish feedback loops.
Relationship Management: Serving as the lead point of contact for the Field team to champion marketing goals and increase product usage.
Technical Enablement: Collaborating with the Solutions Consultant team to refine product demos and lead training sessions.
Event Strategy: Partnering with the Sponsorships team to develop and execute a high-impact conference and industry event strategy.
Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability