Senior Associate, Agent Learning and Development
About The Position
We are looking for a Learning Experience Designer who goes beyond traditional instructional design to create engaging, modern, and performance-driven learning experiences. This role requires a strong blend of design thinking, business acumen, and hands-on experience leveraging AI tools to design, develop, and scale high-impact learning solutions. This individual will design end-to-end learning experiences that support agent success and management effectiveness, using a mix of digital, live, and experiential modalities. The ideal candidate is both creative and strategic, capable of transforming complex business needs into intuitive, engaging, and measurable learning journeys.
Requirements
- 5+ years of experience in learning experience design, instructional design, or related field
- Proven ability to design across multiple modalities and formats (digital, live, experiential)
- Demonstrated experience using AI tools to create or enhance learning assets (e.g., content generation, video creation, simulations, personalization)
- Strong portfolio showcasing innovative, engaging learning experiences (not just slide-based training)
- Ability to translate complex concepts into clear, compelling, and actionable learning experiences
- Experience designing for sales, leadership development, or performance-based roles (insurance/financial services experience preferred)
- Proficiency with learning technologies such as Articulate Storyline, Rise, Scribe, HeyGen, Premier, and other modern authoring tools and technologies
- Advanced skills in PowerPoint and content design tools; familiarity with multimedia and video tools is a plus
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
- Experience working independently and collaboratively with cross-functional teams
Nice To Haves
- Experience designing AI-driven or adaptive learning experiences
- Ability to think beyond courses and design holistic learning ecosystems
- Strong storytelling and narrative design skills
- Curiosity and willingness to experiment with emerging technologies and learning trends
Responsibilities
- Design and develop end-to-end learning experiences (not just courses) aligned to business outcomes and learner needs
- Apply human-centered design and design thinking methodologies to create impactful, learner-centric solutions
- Leverage AI tools (e.g., generative AI, content automation tools, adaptive learning platforms) to accelerate development and enhance personalization
- Create innovative learning assets including: AI-assisted eLearning modules, Scenario-based simulations and branching experiences, Interactive videos and microlearning, Performance support tools (job aids, infographics, playbooks), Facilitator guides and learner toolkits
- Design blended learning journeys that integrate: Self-paced digital learning, Virtual instructor-led sessions, In-person workshops, Social and cohort-based learning experiences
- Partner with SMEs and stakeholders to translate business needs into engaging learning strategies
- Rapidly prototype and iterate learning solutions using AI-supported design workflows
- Conduct quality assurance, usability testing, and continuous improvement of learning experiences prior to launch
Benefits
- leave programs
- adoption assistance
- student loan repayment programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
