Senior Assistant Caseworker-Office Support, DCFS Western Region (Orem)

State of Utah • Orem, UT

6d • Onsite

About The Position

The Office of Child and Family Services is seeking a motivated and detail-oriented Senior Assistant Caseworker, Office Support, to help maintain efficient office operations within a child welfare setting. This position requires strong organizational skills, professionalism, and the ability to work in a fast-paced environment while supporting staff, clients, and community partners. The ideal candidate will be dependable, customer service focused, and capable of managing a variety of administrative responsibilities with accuracy and confidentiality.

Requirements

• Experience managing reception areas, handling high-volume telephone systems, greeting walk-in clients, and maintaining office equipment.
• Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail within the SAFE case system.
• Proficiency in drafting court documentation, preparing legal letters, conducting Clear Search requests, and supporting AG/audit file retrieval.
• Experience supervising and monitoring parent-child visits and providing transportation for youth and clients.
• Competency in handling financial transactions, processing payments, and assisting clients with Medicaid applications.
• Strong written and verbal communication skills for taking and transcribing meeting minutes and coordinating 24-hour notifications and prior checks.
• Valid driver's license and reliable ability to transport clients, youth, and children safely to appointments, placements, or visits.
• Must have a valid Utah driver's license.

Nice To Haves

• Previous and/or current experience working for the Utah Division of Child & Family Services (DCFS).
• Has worked with the State's social welfare database system, SAFE.
• Adobe Pro, Google and Microsoft experience.

Responsibilities

• Serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services.
• Takes and distributes meeting minutes.
• Answers phones.
• Greets visitors and clients.
• Completes Clear Search requests.
• Assists with supervised visits.
• Transports youth and clients.
• Maintains files and records.
• Prepares court and client documentation.
• Processes financial transactions.
• Assists with additional office and case support functions as assigned.
• Assists in covering the reception area.
• Receives incoming telephone calls and directs them to the appropriate staff member.
• Prepares letters and/or documentation for courts and/or clients.
• Mails certified mail to clients or sheriff; tracking in SAFE case system.
• Creates, maintains, scans, and/or archives files, reports, etc.
• Retrieves files for workers, AGs, supervisors, and audits.
• Assists with 24-hour notifications and priors.
• Maintains the upkeep of office equipment.
• Takes and transcribes minutes at meetings.
• Assists with completing Medicaid applications.
• Responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned.
• Supervises and monitors visits.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed