Senior Applications Specialist PT

First Commerce Bank•Lakewood Township, NJ

4h•Onsite

About The Position

The Residential Applications Specialist will lead the implementation, integration, and ongoing administration of the Bank's LOS platform. Initially focused on build-out in 2026, the role will transition to full-time LOS support and optimization as the platform scales.

Requirements

5–10+ years mortgage technology or LOS administration experience.
Proven Encompass implementation experience preferred.
Strong knowledge of mortgage lifecycle and regulations (RESPA, TILA, ECOA, HMDA).
Proficient in English, written, verbal and interpersonal communication skills.
Strong time management skills, proficient PC skills including Microsoft office.
Strong LOS configuration and workflow expertise.
Project management and vendor coordination.
Strong communication and analytical skills.
Proficiency in Microsoft Office.
Through knowledge of bank products and services.

Nice To Haves

Proven Encompass implementation experience

Responsibilities

Lead Encompass 360 implementation including configuration of workflows, forms, and automation.
Coordinate integration with FIS core system and third-party vendors.
Manage UAT testing, vendor coordination, and implementation milestones.
Ensure compliance alignment within all system configurations.
Coordinate with Risk Management team on all vendor management requirements.
Serve as system administrator and primary technical resource.
Support users, troubleshoot issues, and maintain system configurations.
Manage upgrades, releases, and enhancement.
Act as liaison between business, IT, and vendors.
Support vendor onboarding, technology implementation and system integrations.
Support and maintain regulatory examination and internal audit preparation by ensuring documentation, procedures, and operational records are current, complete, and audit-ready at all times.
Perform any departmental functions as assigned in support of the day-to-day operational flow.
Identify inefficiencies and implement system-based improvements.
Develop reporting and dashboards.
Maintain SOPs and documentation for audit readiness.
Build comprehensive onboarding materials and training guides for new hires joining the platform, ensuring consistency.
Ensure all configurations meet regulatory requirements.
Support audit readiness and HMDA reporting accuracy.
Partner with compliance and legal teams to maintain audit-ready documentation and ensure the platform's procedures reflect current regulatory guidance.
Track and report on key risk indicators and exception management, escalating issues promptly and ensuring timely resolution.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Stays current on regulatory and compliance laws and policies and advises management of changes. Should recommend changes to controls, procedures, and policies.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance.
Communicates with other department managers/supervisors, and appropriate staff personnel in order to integrate goals and activities.
Perform tasks which are supportive in nature of the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.