Senior Application Support Specialist
Zeiders Enterprise•Woodbridge, VA
•Onsite
About The Position
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Requirements
- Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or a related field
- Six or more years of experience supporting enterprise applications or digital platforms
- Experience assisting users with application support, troubleshooting, or technical guidance
- Experience documenting issues and coordinating with technical teams to resolve system problems
- Experience developing user documentation, guides, or training materials
- Strong communication and organizational skills with the ability to support diverse user communities
- Experience supporting enterprise or web-based digital platforms
- Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
- This position requires access to U.S. Government facilities and systems.
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Nice To Haves
- Experience supporting cloud-hosted applications or enterprise digital platforms
- Experience supporting user training sessions or stakeholder engagement activities
- Familiarity with help desk systems or issue tracking platforms
- Experience supporting enterprise platforms with distributed user communities
- Experience supporting federal or large enterprise programs
- Relevant technical support or customer service certifications are a plus
Responsibilities
- Provide operational support for a cloud-hosted enterprise digital services platform used by multiple stakeholder communities
- Assist users with application access, system functionality questions, and general platform support needs
- Troubleshoot application related issues and coordinate with engineering or infrastructure teams to resolve technical problems
- Develop and maintain user guides, training materials, and support documentation
- Support delivery of stakeholder training sessions and informational resources related to platform capabilities
- Track and document support requests, issues, and resolutions to support continuous improvement of platform operations
- Collaborate with product owners, engineers, and program leadership to identify recurring issues or opportunities to improve system usability
- Participate in Agile delivery activities and coordinate with cross functional teams to support platform operations
Benefits
- Compensation is based on geographic location and experience.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
